American Safety CouncilReviews of americansafetycouncil.com

I purchased expedited shipping for my drivers certificate because I had a DMV appointment that took months to schedule. The certificate did not arrive on time and I asked for a refund of the expedite fees. I tried contacting the business via email and chat and the chat rep disconnected before I could finish. I was told a supervisor would return my call and refund the fees but there has been no call or refund.

I purchased the american safety council 30 hour online course because it was cheaper than iDriveSafely. BIG MISTAKE. I reviewed the iDriveSafely course with no problems - I failed the ridiculously worded PRACTICE quiz on the american safety council course, and they locked me out and told me to purchase AGAIN and register for the course. These guys are scammers!!!!

Slow customer service. After purchasing the course you are asked to verify your identity many times and when you have passed all verification you will just be logged out and ask to verify again. Later you are told your account is locked to call customer service which no rep responded after waiting online for hours.This is such a pain rather than going to sit in class and take the course.From my current experience I would rather take an in class course unless they can tweak the course to be easier to use than now.

BEWARE OF SCAM After finishing the online course about a month ago, it just ended. No further instructions No email verification sent. Nothing. You can't get through by telephone or by chat. Twice my wait time to chat said approx 11 minutes, waited an hour, and nothing. Twice by phone waited an hour before I gave up. My time and money was wasted, I now have to re-take it with another company. I will contact my bank and report it as a fraud charge. Geico was no help. I was told they had no way to communicate with them. So how could they endorse them. DON'T USE THIS COMPANY.

I signed up for the New York 5-Hour Prelicensing Course because I preferred to take this course at my own pace over 30 days, rather than sit through a 5-hour course in one day. The course is intermittently interrupted to ask you to verify you are indeed who you say you are. Fair enough. They do this through a voice print verification. The problem is that the verification system very often fails to recognize me. After three attempts you are locked out of the course until you've contacted customer service which is nearly impossible to do (for anyone with a normally busy life) as you have to wait 30-60 min or more to get through on the phone support line, the live chat takes nearly as long and there's no sound alert when it goes through so if you're at all distracted by work or other activities, you'll likely miss it and have to start over. I also tried using their email support (asking for a refund if they couldn't address my problem) but that has gone unanswered. I would not recommend this service to anyone. I'm complete over trying to make it work and now just want a refund and never have think about this company ever again.

Paid to do a Mature Driver safety Course to present to my insurer for an extra discount. The course is absurdly outdated. Finished the course, cannot print a certificate for 7 days. If I want it earlier I have to pay extra. Even though their web page says, and I copy this from there "After completing the course, you receive a certificate to submit to your insurance company for your discount." But after you have paid and done you get nothing. Also their customer service is a joke. Cannot email them, they don't answer the phone, web chat keeps you waiting forever. A TOTAL SCAM