American Musical SupplyReviews of americanmusical.com

I'm a professional music out in Oregon. I ordered a Firebird 1 LE Silvermist from American Musical Supply. The Firebird was quickly becoming my go to number one guitar. I was getting ready for a show at the beach last Saturday night opened the Firebird case and while polishing her up I noticed the Gibson fatal fracture on the back where the neck and headstock meet. I was devastated, I had never dropped this guitar. I talked to a friend that worked in the shipping department for Gibson in the past. He stated that if these guitars take a flat fall even in the case surrounded by packaging materials the gravity and inertia can put the fatal fracture in such a way that you won't even notice it until you change your strings a couple of times. Gabe and Al at AMS not only understood what I had to say, they found another Le silvermist in Mississippi. I had the original shipment over the 45 day grace period, but accepted my return. That would have been enough right there. They know that I play for a living, they went above and beyond what anyone would have expected. They flew that replacement guitar out to me NEXT DAY AIR..!!! Do yourself a favor if you need some gear check AMS first, and you might get lucky and have Al or Gabe on your team. These guys are Musicians that care and understand other musicians. Thanks again AMS and a big shout out to Al and Gabe. If you think this is a generated review, just give me a call Best regards Edward Fields 541-254-4137 Beaverton. Oregon

I've purchased well over ten grand from AMS and will continue to do business with them. I've never had a problem with customer service and have always received my orders the next day after ordering. This is the most awesome musical supply company out there.

So I ordered a pair of presonus studio monitors and they took the money out of my account. Keep in mind the website said it was in stock. I got an email later last night saying it was on back order and I can either call and cancle or dont call and by that I agree to wait. So I call this morning to figure out when they get it in. They said they were supposed to get some in a few months ago so why would the item be listed as in stock and why would they take my money. I told the guy I want to refund and he told me the money should be in my account because it hasn't shipped. That's a lie because they took the money. So I had him refund it and I was really kind to him about everything and he was a jerk. Horrible customer service. I had to call netspend afterwards to reverse the transaction. Its bogus that these people would have their items in stock on the website and play this little game. I'm never shopping with them again because its sketchy and I dont trust them.i feel I would get better service from a 3rd world country. I just ordered my gear from amazon instead. This is why huge corporations are winning small businesses because this small business had I'll intentions. Proceed with caution.

I wouldn't trust this business. After finding a great deal on their site, I made a purchase. The next day I received a email with product cancelation due to "out of stock". I decided to shop their site again hoping to find another, and ended up seeing the "last one" that I purchase raised at a higher price. I decided to call them to assist me with the purchase since I was ok with the slight higher price. The male who helped me was pushy, as he kept pursuading me to buy their new one. Since I refused, he left me listening to a loud disruptive noise, then transferred me to another person who tells me she doesn't see the sale item available-- which was available just 10 seconds prior before transferring me over to another rep. This business tries to swindle customers. After reading several true reviews from different sites, other than theirs, you'll see the nature of how they run their business. Not worth the potential issues arising dealing with this business.

American Musical Supply tries to differentiate from the others by promising "Free 1 Day Delivery" on the majority of their items. This sounds great, but does not actually happen. This is how they hook you, but it's a lie. They ship stuff Fedex Ground for everything, and it will more than likely take 3-7 days -- and they do nothing to help out the customer when this happens. "Oh sorry, we didn't have the items available in that fulfillment center, which is why it is being shipped from further away".. ok, well, if you promise it's 1 day, and if your site blatantly says "in stock, free 1 day shipping", you are obligated to honor that. If the item is only available in a fulfillment center that's further away -- but the customer ordered it with the assumption that they'd get it in 1 day -- well then you damn well better honor that promise and send that item via Overnight Delivery. This has happened multiple times, on AMS, and their affiliate brands: Zzounds, SameDayMusic.

AMS is happy to take your order and money. The quality of service ends with them getting your money.

расисты, русофобы, нацисты.

Im looking for an attorney as of today these ppl are tricky scammers and liars.