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American Musical Supply (americanmusical.com) has 354 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Englewood Cliffs, New Jersey
Excellent
Video & Sound · Paterson, New Jersey
Excellent
354 approved reviews, newest moderated first
Matthew G.
I’ve been using American Musical for the past 8 years and they have never disappointed me. Great communication, wide selection of products and shipping is always on time. I will continue to use them for all my DJ needs.
Response from American Musical SupplyMar 6, 2024
Thanks for the review!
Shane I.
I can’t say enough about this company and service! Truly 5 star and if they offered 10 Stars I would give it! Excellent service and delivery!! I have been dealing with them for 10yrs and never a complaint.
Response from American Musical SupplyMar 6, 2024
Thank you so much for your review! We are happy you have enjoyed your shopping with us!
Nicholas W.
I have spent thousands of dollars with American Musical but will never spend another dollar. I returned two products weeks after my purchase but still within the 45 day return policy so I no longer had the original boxes. Called to set up a return with customer service. There was never a mention that the original boxes were needed to avoid a $25 fee for each item. Talked who a supervisor Zach who went back and listened to the call and said that's correct the rep never mentioned they needed to be in the original boxes. Then said the $50 charge was still going to stand. Well you lost a customer.
Response from American Musical SupplyMar 6, 2024
Hello, Thanks for letting us know about your experience. We hope we can look into this further with you. We require that all manufacturer materials are returned with the item. This is detailed in the return policy on our website. Please contact us so we can clear this up with you.
michael R.
Because he knew what I wanted he was right on time and he gave me what I wanted and I want to thank him
Response from American Musical SupplyMar 1, 2024
Thank you!
Zachary
Recently made a purchase of a new guitar through AMS, and I can say their service is great. Initially I ordered a “minor blemish” product, and when it came in I just wasn’t happy with the product. I messaged AMS, and within 2 weeks I had a replacement. On top of that they have some of the most flexible financing out there. Will definitely be shopping with them again.
Response from American Musical SupplyMar 1, 2024
Thanks for the feedback, glad we were able to provide great service!
Neena
This company is very racist. They accuse you of fraud and don't like dealing with minority people.
Response from American Musical SupplyFeb 20, 2024
Neena, I have been looking in to your situation, and I tried to give you a call a couple times a few minutes ago. I would like to hear what you have to say on the situation to see if we can get to the bottom of what is going wrong with your orders. I would very much like to help if I am able.
Victoria P.
I was helped by Joshua G. when buying my husband's Christmas gift. He helped me set up an interest free payment plan that perfectly fit my budget. All the items came on time and undamaged.
Response from American Musical SupplyFeb 8, 2024
Glad we could help with your holiday shopping, thanks!
Big L.
Honestly my number one go to for my studio equipment. Great customer support and flexibility with payments …You have my business for life .
Response from American Musical SupplyFeb 8, 2024
Great to hear, thanks for the review!