American Dream VacationsRV, Motorhome, Travel Trailer Rentals Sales in Arkansas, Florida, Georgia, Illinois, Missouri, New Mexico, Oklahoma, and Texas!
American Dream Vacations (americandreamvacations.net) has 508 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing508 approved reviews, newest moderated first
Robert W.
Derrick was very helpful, and the travel trailer we rented fit our plans well. We did run across a couple of things that didn’t work right. The dinette wouldn’t make into a bed because a part was missing, but we were able to do without it. When we returned it Derrick was preparing to fix it before the next camper picked it up.
GEK
Deposit was held too long after the RV was returned with no damage... An unreasonable policy!
Response from American Dream VacationsJun 29, 2018
Hello, We do our best to clarify the policy in advance that all deposit refunds occur within 10 business days from the date of the return, which is about 2 weeks. Damage can delay this process. Should you ever not receive your deposit in a timely fashion, always feel free to call your location so that the refund can be handled immediately.
GIANCARLO M.
Good customer service and trailers are in good conditions.
JB
This transaction took forever to close out once the RV was returned. They kept making excuses and were very difficult to get on the phone. They accused us of damage that was clearly visible in the check out photos. I finally recieved 1/25th of my deposit back once it actually settled. Its not worth fighting for the rest. my time is more valuable. The RV was decent for what it was, but probably will never do business here again. In response to their response- Yes it was a fuel related charge. They overcharged. I have their own pictures to prove fuel level. Remember to fill up, it will cost you $25 fee plus $8 a gallon. In no world ever is that even close to fair for 3 minutes worth of time refueling at $2.75 a gallon. Good job on that policy, it cost you a customer. Any sane store manager would have called the customer and maybe tried to save a future sale by finding a middle ground. I called multiple times to reconcile this deal, left messages and was told to wait for a call, and wait for a refund. Terrible customer service and communication.
Response from American Dream VacationsJun 29, 2018
Hello, We do our best to clarify the policy in advance that all deposit refunds occur within 10 business days from the date of the return, which is about 2 weeks. Damage can delay this process. Should you ever not receive your deposit in a timely fashion, always feel free to call your location so that the refund can be handled immediately. After looking at your account, it appears that the deposit was consumed by duel as the vehicle was returned 1/8 full of fuel. Our fueling process and policy is also covered during the checkout paperwork. All vehicles are to be returned at the same level of fuel received. If not, the service fee and per gallon charge are applied. If you feel there was an error, feel free to contact your local store.
Dean M.
Bad experience. Poorly maintained RV. No A.C. in 100 degree Texas heat. Charged me for losing a generator panel that fell off the RV. Ruined the vacation and we ended up in a RV campground for the weekend in lovely Ft. Stockton. I removed the generator cover many, many times trying to start the thing, burning my fingers in the process. The generator would only stay operational for a few miles and then die again. The cover finally just fell off between stops, but the generator didn't work before or after the cover fell off. BTW, getting a piping hot generator cover back on is no easy task and burns to the hands resulted. Yet ADV blames me for losing the cover! Ruined vacation, burnt fingers and its all my fault, they say. No, I won't be renting from this ADV dealer again.
Response from American Dream VacationsJun 29, 2018
I apologize for your inconvenience. It is always our hope that customers have positive experiences. It is customary in the rental industry to charge for missing equipment. In this case, the generator cover directly affects the operation of the generator. Running the generator without the insulated cover can cause failure which can lead to peripheral system issues such as the A/C. We would love the opportunity to get you out in another vehicle. We have a completely different selection of RVs from 2013. Contact us for a consideration towards your next rental.
Robert F.
Smelled of sewage, was unable to stay in trailer for 2 nights. The service mgr came to remove trailer after rental time was up. Complained to him and he told us this smell complaint had been reported before. He stated the woodwork had sewage smell in it and owners were aware of problem.
Response from American Dream VacationsJun 29, 2018
I apologize you had this issue. In all the years of business, we have not seen a vehicle with smelly cabinetry; however, it is not uncommon to overfill the waste tanks which can lead to unpleasant odors. Typically emptying the waste tanks before they overfill and properly applying the onboard toilet chemical should limit unpleasant sewer odors. Your business is very much appreciated.
Paul B.
Fantastic from start to finish. Love the ability to pick up early
Mark S.
Rented a unit for the last few years but will not be doing so from now on. Had a bad experience and poor follow-up to my complaint.
Response from American Dream VacationsJun 29, 2018
I apologize that you had an issue with the vehicle. After multiple successful rentals, I hate to hear that we have lost you. Your business is truly appreciated and we would love the opportunity to make it up to you. Let us remind you why you kept coming back for years.
