American Dream VacationsReviews of americandreamvacations.net

Excellent service and knowledgeable for entire staff.

I have been dealing with this company for 6 year in the rental dept and dealing with the office mgr BRENDA ROMEO and she is remarkable professional ETC .... and goes out of her way to please the customer in their needs

They have been nothing but helpful and nice each time we have rented an RV.

They lied to us about a pickup date, didn't have toy hauler ready when we did arrive. FAILED TO MENTION there were two separate tanks on board and sent us on our way with a FULL TANK of stagnant water from the kitchen sink. Temps dropped into the 40's the first night and just guess....the heater didn't work! When we returned with all complaints in hand they offered nothing in return. Come to find out NO ONE KNEW HOW TO WORK THE CONTROLER (from americas dream vacation)! You are better off renting a tent ...assuming it doesn't leak!

The motorhome we rented had problems not disclosed at the time of acceptance and the employees tried to put the problem with the awning on us, however I called when the problem occurred and the employee who answered stated there was a problem.

Good service, both time I used them I had a positive experience.

The worst experience I have had when renting an rv. Waited 6 hours for the people to return the one they wanted us to take and after inspection it would never make the 2 week vacation to Wyoming and Montana. Wheels rusted smelled of stale cigarette smoke and generator rusted and leaking oil. They had newer motor homes but said they were for sale. We went back home which was 3 hours from their San Antonio location and wound up renting from a couple in Austin 2 days later. Also they didn’t want to return my deposit. Miserable experience all around.

There is no number to call after hours for any issues. My husband spent the weekend dealing with plumbing issues. Once we were able to contact someone, it took 2 days to have a service guy come out. They were not good at communicating. They picked up the trailer late (we paid for delivery & pick up) and they never contacted us to confirm pick up. Will not use this company again!!