American Dream VacationsReviews of americandreamvacations.net

Our experience was rough. We had never rented an RV before and the next time we do, it will be through a different company. We were pretty surprised when we saw the unit we were being given as it appeared the pictures we saw were from when the unit was very new. This felt dishonest to us right off the bat. We rented out of Oklahoma and drove to Florida and back - a 12 day trip. Our generator only worked on the first day... in June. So when we blew a total of four tires in Florida... meaning we were on the side of the road in June for 4+ hours with three kids ... we had no air conditioning unless we wanted to run the RV and use our gas that way. The only way we had decent A/C was when we were hooked up at the RV parks, so driving was hot unless seated in the front seat. Our battery died near the end of the trip and we couldn't get a hold of Randy. Finally we had someone come out and get it fixed, but we couldn't even sleep in the RV that night. Not to mention that we had just bought $200 worth of groceries that wouldn't survive overnight in the RV. Thankfully we were at Disney - whose customer service is unmatched - and they put us up for free. Otherwise ADV would have gotten the invoice for our hotel stay. There were lots of little frustrations too, like the broken microwave that rattled ALL 40+ driving hours. When we returned our unit, Randy made an effort to apologize and that is the only reason they are receiving two stars today instead of one. Since we returned the RV three days early, we needed reimbursed for the unlimited generator usage we paid for, the three days we had paid for already, etc., we were waiting for payment. We waited nearly two weeks after the return and this was after we made numerous email attempts to get this sorted out. My husband had to be uncharacteristically firm to get back the $1,300+ we were owed. We were told of a funeral plan that was holding up the process, and when we finally were reimbursed, we were $140 short. At that point, the hassle was not even worth fighting for.

RV that was rented to us was not in very good condition. Windshield wipers worked only intermittently, one of the top windscreen items blew off and we had to pay for them. And, the vehicle shook at highway speeds. There was also duct tape on the back bumper, the vent on the top of the RV whistled and I had to stuff tissues into it to keep it quiet. The dashboard was missing a screw and shook while we were driving. I had to stuff a shirt in it to make it less noisy and shake less. When we got back, the mechanic who worked there said he was surprised the RV made it through our entire trip. wow. We should have demanded a refund and I'm sorry we didn't.

We enjoy renting from American Dream vacations. They make it simple and hassle free.

Unfortunately the lowest I could provide was 1 star. I wouldn't even drive by this place (I-45 location in Houston). Trailer was supposedly "checked out" before I accepted delivery. "Ya Right". The tires were low (they wanted extra to insure the tires). Once I got the rig home, I checked the tires, and found them way under pressure, and one side had no tread left on the inside (later found out the axle was bent). I had to change to the spare before I left. This trailer should not have been allowed to leave the rental shop, it was dangerous in the condition of the unit when I picked it up. They should be out of business for doing so. Also one window was held on by a coat hanger (unfortunately, it was held on inside the wall). Yes, it broke while I was on my trip, they made me pay for it. Told me I should have checked it out before I left. I took the lady inside to see if she could find the coat hanger, she couldn't. I ask her how I was supposed to "see" it inside the walls. Didn't matter...This place just wants folks to rent their stuff, then pay to fix everything. They told me when I picked it up - the BBQ pit didn't work (advertised incorrectly). All paper work is for legal matters only (your fault), doesn't actually mean they checked anything. Once again, I wouldn't even drive by this place. And what RV rental place has a location that you can't leave/return the rig via the entry drive because the drive way is too steep? Ridiculous !!!

American Dream was awesome. They had the unit fully ready when I got there with everything already turned on. Checking the unit back in was just as easy.

Great customer service and helpful staff.

Beware if you are considering renting from this place. Their rates and selection seemed competitive, but the problem for us came after we experienced some accidental damage during the rental. For minor damage to the skirting, American Dream Vacations sent the claim to an outside company who then sent a demand for $4,636.14 to repair the unit. After a call to Kim at American Dream Vacations to complain, the claims company cut the demand to $2,308.91. Within a few days, I received a call from the claims company saying that my insurance company denied the claim and asked for a credit card number to pay the balance. I then called my insurance company who said that they had not even been contacted by the claims company. Oddly, the estimate went back to the original $4,636 amount when my insurance company became involved. (And I wonder why insurance rates are so high..) I have relayed my concerns to American Dream Vacations, but they seem to be standing by their contracted claims company and their questionable practices. The management of American Dream Vacations was not helpful, even defending their high estimates. In my opinion, even the lower estimate is high for damage that in no way impedes the use of the trailer. It seems that they are trying to make the repair process a very lucrative venture. Thankfully, my auto insurance did cover this, but many policies do not cover damage to rented trailers at all. My advice is to check with your insurance company first, then rent from pretty much any other RV rental company under the sun.

Great customer service.