Ambrosia SystemsReviews of ambrosiasys.com

I have been using freestyle libre pro sensor for last 3 years and for last 2 years i am using Ambrosia's Blucon Nightrider with it. It helps me convert my sensor into a continous glucose monitor without any scanning and no pricking needed. I can use its food insights feature to decide on which foods are good for my sugars and which are bad. It helps me understand how exercise affects my blood glucose levels. I can easily share my data with 5 loved ones at same time. It has made diabetes management very simple and easy.

Stay away from this company. Their Blucon is crappy and their customer service is even worse. Bought a waterproof version which wasnt waterproof at all. After two weeks it stopped working due to water inside. I then contacted their customer service which has been a nightmare. They ignore mails and when you use their chat function it seems like their employers are instructed to stall and the chats always ends with them wanting to send you a mail. Of course you never get that mail. I returned my defect Blucon long ago but they have been ignoring me ever since. I have given up now and bought a Miaomiao2 which is a much better product.

I wish I could give this no stars!! The product idea is great but the product itself doesn’t work. Battery life terrible and I have had 2 faulty products. One was replaced but when I asked for refund and directors they became rude and aggressive and said I was “ abusing the service” all I want is a full refund!!! Avoid avoid avoid!!!

dangerous, can not be trusted lasted only until the battery needed to be swapped out. great idea but poor delivery. better off with just using a libre 2 and forget this ever existed. Support know nothing more than the FAQ there is also no refund avoid avoid.

BEWARE! Product does not work and customer service is honestly one of the worst I've ever dealt with. This company has no ethics (or knowledge or confidence in their product) and preys on diabetics to spend money on cheap and defective hardware coupled with a very glitchy app. If you are reading this and nodding your head with frustration because you know what Im talking about, please report them to the BBB! (I did this - in their response they called me a liar - Luckily I sent and kept documentation of everything so if that gives you any idea of what kind of company & people this is...) Also if you're in any communities warn them about this before they lose 200 bucks and a week of their time trying to get this product to work. Too bad they make you give 1 star, these people deserve -5, they need to find a new target market to take advantage of.

Terrible, I can only see that this company has been setup to take advantage of Diabetic people’s misfortune.. poor quality product and terrible, aggressive customer service. Also impossible to get correct address details so no chance of the supposed “return and fix” avoid at all costs!!

Received my Waterproof Nightrider late in August, the unit has failed (no power despite new batteries as they suggested) 08/09/2020. Logged a support request via email on 10/09/2020 and as of today 15/10/202 I am still no further along. Their initial replies to emails were constantly asking me to try the same things or send them information that had previously been provided. I am now in a position where they have not replied to my emails for over 2 weeks, their last email said it had been raised with the concerned person and they will respond when they can! I have honestly never dealt with anyone as unprofessional as these people and would beg that you do not use them!

Do not bother with this company. The worst customer service I have ever received. I ordered the waterproof BluCon Nightrider on 31st May and selected priority shipping which stated "USD 26.00 via Priority(7-10 Days)". I have gone on to the chat on the website twice since, as I work in ecommerce and know what usual processing and shipping times are, and I had not received tracking info. I was told twice that it would be delivered on Wednesday 10th at the latest - which was fine as this is the 10 days advertised. I have then gone on this evening as I still hadn't received shipping confirmation and knew that this couldn't possibly be delivered by tomorrow. Whilst on the chat the customer service representative 'Amy' processed my order, basically just to try and shut me up. Obviously FedEx have not even picked up the order yet as she has just clicked a button. She then proceeded to tell me that it's 7-10 business days, not days as advertised. I informed her of my knowledge of consumer rights, and as business days was not what was advertised I would like a refund for the priority shipping I had paid for and not received otherwise I would have to take it further. I was accused of blackmail by Amy, who said they have strict policies against blackmail and would not be refunding my delivery, instead offering to cancel the order completely. Please, please don't waste your time. I was told twice that the item was being processed and days after they had not even touched it. And then to react so unprofessionally when I asked for a refund for the delivery that I paid for, lying about their delivery times.... Lucky escape for me and I will be looking into either the miaomiao or the Bubble now. Hopefully they are more professional!