AmazonReviews of Amazon

Seriously disappointed with @AmazonIndia. This is not the first time — repeated issues with orders, returns, and refunds. Products arrive, then suddenly “Action Required” or delayed processing. Returned items show “refund issued” but no clarity or delays in receiving money. This kind of experience is frustrating and unacceptable for a platform of this scale. Customers trust you with their money and time — but this repeated inconvenience is breaking that trust. Fix your order handling, return process, and refund timelines. Not expecting luxury service, just basic reliability. Order placed 1st Order number 27 March 2026 404-4461401-3786762 2nd Order placed Order number 27 March 2026 404-0327429-1037110 @amazon @AmazonHelp @jagograhakjago @GoI_MeitY #AmazonIndia #CustomerExperience #RefundIssue #OnlineShopping

Order ID: 205-6867182-4809107 My Amazon account for no reason is currently blocked, after many try by customer services, they couldn’t find my account, but I received a fake item that its not as the description ,very poor quality ,and I would like to return or refund it.it cost me alot and no one in amazon responded to my emails

Compré una silla en Amazon por 103 Euro. La calidad era pesima, claramente inferior a lo esperado, asi que decidí devolverla. A partir de ahí, empezó una experiencia horrible. La devolucion debia enviarse a Holanda, x tuve que pagar 50,28 Euro de mi bolsillo. Un coste totalmente desproporcionado para un producto tan malisimo. El servicio de atencion al cliente es, sencillamente un desastre. Alegan no haber recibido la factura, a pesar Dr haberla enviado, y me obligan a pasar por muliples chats repitiendo lo mismo una y otrs vez. Conclusion: malisima calidad, costes abusivos y un servicio al cliente ineficaz.

Ordered a refurbished Amazon smart thermostat. Worked at the beginning and then did not work when we needed heat. Tried to return/exchange and even though it said return eligible until 6/19/26 (today os 3/17/26), Amazon will not return or refund. Plus it is impossible to get a hold of a support chat or anything - where it says "We're here to help, talk to a support person" there is no link to click etc. Amazon has been getting sucky as late, time to cancel our membership. Too frustrating to deal with them.

Han dejado el paquete en un buzón del portal de al lado estando yo en casa. Incluso me han enviado una foto para marcarlo como entregado. Su única solución es esperar 48 horas para poder recibir el reembolso

Off shore customer service, it has been impossible to get a US call center.

Honest good

sent a coffee machine but had parts missing but amazon gave me £75.00 to buy my own a few months later the machine went faulty so had to send it back but my only option was via post office so i told amazon i cant carry heavy box so they said pay post office pick it up we will reimburse you the cost any way day later postwonan came in van to pick it up all email prove it was delivered but one month later no refund so i told amazon who says it was never posted and they gave me £75 refund not true i told them so i sent all proof of postage they said wait a month i did then again asked weres my money now i have to wait another month to me Amazon has stolen £325.00 of me and/or a coffee machine