Altra RunningReviews of altrarunning.com

Altrarunning.eu is the worst seller I have ever dealt with. I returned part of the order and had to fight for 3 months to get the amount of the return refunded, even threatening to press charges. You can verify that it's not just me on "Trustpilot". Regardless of the quality of the shoes, I wouldn't wish anyone to have to go through this experience. When ordering ALTRA shoes in the EU, I would recommend using a third-party provider.

Leider lösten sich bei meinen „Altra experience wild“ nach einem halben Jahr der Kleber an der Zehenverstärkung auf. Die Schuhe wurden im Urlaub gekauft und können daher nicht beim Händler getauscht werden. Fehler dürfen und können immer mal passieren aber dann sollten diese einfach und unkompliziert durch den Kundendienst gelöst werden. Altra selber verweist aber auf den Händler zum Tausch bzw. Reparatur. Kundenservice geht anders. Dies waren also die letzten Schuhe dieser Marke. Mit der Passform war ich sehr zufrieden. Leider hielt der Rest nur ein halbes Jahr.

Stiamo ancora aspettando le scarpe ordinate e pagate un mese fa

Shoddy product and appalling customer service. My walking boots started coming apart after less than one month having gone for only three walks in them. When I complained I expected an instant refund or replacement as it is patently obvious that the boots weren't made to a high manufacturing standard, but instead I've been told that the defect was 'caused by use' so the warranty is void. I'd walked less than 50 miles/80km in them. Make that make sense. Sadly it appears Altra are content to sell poor quality products that fall apart quickly. Save your money and shop elsewhere.

Got sent an defect shoes. It has been over a week now, no update or progress. Absolutely abysmal customer service.

Realicé un pedido el 25 de febrero de 2025. El pedido llegó el 28 y lo recogí. Las zapatillas no eran lo que esperaba (140 euros por unas zapatillas llenas de agujeros sin tela debajo) así que procedí a realizar una devolución a través de su web. A día de hoy 10 de marzo estoy esperando a que me envien la etiqueta de devolución. No hago más que llamarles y solo saben decirme que lo trasladaran a la unidad competente... Por si no fuera poco la devolución vale 10 euros. No lo recomiendo en absoluto.

Website does not function properly when trying to initiate a return. Had to contact them via email and I will be waiting for a response. I tried to use the live chat link which is not working. I tried to post a review about a pair of shoes I like and that got sent back with an error report. And last but not least the 10% discount code they email ever single day doesn't work either. So all in all don't buy anything from them on their website. Hot trash!! One great pair of shoes I love though. So just buy from a real website that works or a store.

Buyer beware! Purchased shoes in November, they didn’t arrive In time as stated. I’ve contacted the company over 30 times they just kept saying they would refund me. Mid January they just ignored my email. Report to PayPal who have just got my refund mid February. Awful experience