Altra was founded with a desire to find a better shoe for road and trail running. Experience the difference of our FootShape™ and ZeroDrop™ design.
Altra Running (altrarunning.com) has 381 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 246 reviews with 1 star · Clear filters
Benchan
As usual when dealing with a totally unknown company, I conduct my own due diligence process. Well, this company spectacularly failed. I emailed them using their contact us form but after a week, no reply, nada. A custom spent his precious time trying to get more information about their product but this effort is rewarded by the company’s total arrogance. I guess they have enough customers lining their coffers so I won’t be buying from them. Shame.
Kathy C.
I bought a pair of Altra trail running shoes and after just six weeks of normal use, the ankle cuff fabric split wide open. I expected an instant refund given the minimal time I had the shoes. When I contacted customer service, they told me this was “normal wear and tear” – apparently, Altra shoes aren’t expected to last more than a month and a half! They offered a 40% discount to buy another pair, which is frankly insulting. I didn’t want to spend more money with a brand that doesn’t stand behind its products. This experience has completely eroded my trust in Altra. AVOID THIS BRAND if you value shoes that actually last and a company that stands behind what it sells!
Séamus Ó R.
Bought two pairs, the second pair disintegrated after very little use. I tried to return them but they wouldn't accept them even though they were still under warranty. Avoid.
Valter F.
1schifo ne sandalo giusto ne taglia e non rispondono alle mail
Tessa H.
Shoes that cost £175 are defective, and customer service will not refund me, or reply to the many contact emails I have sent them. Terrible customer service, I will never buy Altra again. I am still trying!
Jasmina
Ich habe mir Altras bestellt, leider sind die zu klein. Der Rücksendeprozess ist unfassbar mühselig, das Formular auf der Website zum Größenumtausch funktioniert nicht, ich warte seit mindestens 2 Wochen auf das Etikett zum "easy return" und bin einfach unfassbar sauer.
Kane
Worst trainers ive tried so far. Stiff and uncomfortable. Terrible quality and to top it off some of their trainers are sent from Italy which makes sending them back much more of a hassle. Oh and you have to pay £12 to send them back. Tried Brooks trainers after and they are great.
Andrea
Nach 100 Laufkilometern sehen meine Experience Flow aus wie meine Laufschuhe anderer Marken nach 500 Kilometern. Auf Anfrage bei Altra bekommt man keine Antwort. Mein erstes und letztes Paar dieser Marke
