Altra RunningReviews of altrarunning.com

Schuhe haben nach unter hundert km zu quietschen begonnen. Da ich angegeben habe nicht ausschließen zu können dass die Schuhe in irgendeiner Weise nass geworden sind, schloss man eine Reklamation grundsätzlich aus. Habe noch nie erlebt, dass ein Laufschuhhersteller sagt, seine Produkte seien nicht dazu gemacht auch nur den kleinsten Hauch von Feuchtigkeit auszuhalten. Das ist nicht nur frech, sondern grenzt an Betrug.

Delivery took 2 weeks to arrive. The website states delivers take 3-4 days max. The order was only processed after I complained after a week of no movement on my delivery. The reply to my complaint email was automated. The shoes have now finally arrived and I agree with reviews on the FWD VIA 2 Woman that the tongue feels uncomfortable. I would like to return the shoes and have requested a return but no returns label has been sent to me. I have again emailed for a returns label to be sent to me and have been sent a automated reply.

I used to love these running shoes! Torin man especially! Wide toe box, low profile, minimal cushioning but alas, they are just becoming another sheep following all the other brands into skyscraper soles with ridiculous stack height. The unnecessary need to innovate every time they release a shoe, instead of have frame work, a base to build off they go and reinvent the whole shoe, again and again ruining the whole dynamic of the previous shoe and not for the better. Poor customer service and lack of vision and relatable connection with their customer base. It is very sad to see a once standalone company bucking the trend, to end up following the people they left behind in the first place!

Awful! It takes them 10 to 14 days to get your shoes to them and more than 16 days to receive a return! Still waiting for my credit after this awful ordeal. Customer service doesn’t provide help assistance or even an apology, they just quote policy and tell you that it’s “normal”. The shoe might be okay just don’t order from altrarunning.com.

Awful customer service. They just don’t reply. I I’ve been told that I’ve got to pay customs import fees of £65 so UPS are holding my parcel. I’ve paid for trainers that I haven’t got and the Customer Services are not replying to me, it’s been 4 weeks. AVOID

In October 2025 I bought Timp 5 Gore-Tex Man and they literally only lasted 3 months before they started to split at the sides which made them useless. For the very expensive price I would have expected them to last a lot longer.

If it could get 0 it would. I love Altra running shoes but would absolutely never purchase form them directly ever again. I am also no considering whether I purchase from them again anyway as I don't wish to support such a company. I cancelled my order within 24 hours, but their supply chain meant I had to let them ship the order after that and await arrival to decline the order at the door, they confirmed this occurred. Thus ending my contract with them, however, they still have not issued a refund and haven't responded to my emails to pursue this. I am now going to have to report them and contact my bank to retrieve this money. An order cancellation is a legal obligation and should not incur such time investment from a customer.

Finger weg ! Mir wurde eine Rückgabe verweigert weil der Originalkarton leider nicht mehr da war kurz nach Weihnachten ! Schuhe ungetragen mit Etikett .Über einen paypal Konflikt dann Recht bekommen aber nun muss ich die Schuhe auf eigene Kosten nach Italien schicken für ca 15 Euro !