Altra RunningReviews of altrarunning.com

I need to return my shoes within the 30 day period. No one has answered my email and no one is answering the phone at customer service.

I received the shoes yesterday. I put them on and walked around in the house. They are too small, I need to exchange for a bigger size.

I've only used the Lone Peak's and love them. I recently ordered my second pair through eBay, maybe a risky move on my part, but they were a great deal and in brand new condition. The stitching on one shoe came completely apart after only two runs! Believing this to be a manufacturer's defect, (my first pair never had this problem) I contacted both the eBay seller and Altra directly. The eBay seller offered me a 50% refund without needing to send the shoes back, and I waited a couple days to see what Altra would offer (was hoping for a full refund or replacement). After 10 days, still no word from Altra (so I did take the 50% ebay refund). Then sent another email, and a voicemail (due to high call volume on their end), finally received a response to my second email (never got a call back from them) saying, "I apologize for the delay in response. Where were the shoes purchased? If from a retailer and not our website have you reached out to them to see if they can do an exchange or refund? Our shoes do have a manufactures warranty. Please let me know so we can find you a warranty solution." Basically passing the buck on to the original seller. I responded and have yet to hear back. I should add that IF Altra had responded to my first email within a timely manner, I would have been in the 30 day window stated on their website that allows a buyer to send their shoes back for a replacement. Can't believe that a random ebay seller would have a better return policy/customer service than a highly reputable running shoe company. It's unfortunate because I love(d) their shoes. If you do buy Altra's, I'd advise NOT buying off their website, and double/triple checking the shoes for any manufacturer's defects and making SURE you are in the correct size.

Love the shoes bad purchasing experience, but your purchasing process is garbage. I have tried 5 times now and spoken to several customer service reps to try and purchase shoes from Canada (to be shipped to an American address) but you can't seem to figure out how to add a Canadian address in the billing information. I have also called my bank and added the American address as a secondary billing address, but it seems like all transactions are just taken by a computer and no one is able to vet transactions prior to canceling them.

Absolutely no feedback on my order status. Calls to customer service don’t get thru!! What’s going on?