Altra RunningReviews of altrarunning.com

The worst customer service I've experienced in a very long time. I can't believe such a reputable company has no problem ignoring their paying customer for WEEKS, then finally responds as if nothing has happened. I was so excited about ordering shoes for my daughter's cross country season. I emailed them the day after we received the shoes requesting an RMA (as they indicate on their website) so we could get the right size. I considered buying the right size before returning the new pair we'd already received....until I didn't hear back for days, and then weeks. I reached out again wondering if my email got lost. And nothing. Almost 4 WEEKS later I finally got a response saying "an RMA has been emailed and once I return the shoes it'll be another few weeks until I see my card credited." Cross country season is over next week.

Placed an order on Sept 6th. Have tried to contact Altra numerous times. Their customer service is absolutely awful. They told me my shoes "may have" shipped" The only replies I have gotten are from their social media team. Calls and emails have gone unnoticed apparently. I can't even contact them to cancel my order. Can't believe a company that is so highly regarded in the running / outdoor community is managed so poorly.

I placed an order on Sept. 4 2018, I have not received my order yet. I have tried contacting the company several times with no luck talking to someone. I've left messages and received no return phone call.

I have not been able to receive a RMO to return the shoes because they are too small. I have emailed without response. I waited on phone for a long time and emailed instead. Help! I have since ordered two pairs through Amazon because the return was so simple.

Shoes are great. Customer service is unacceptably poor. Still waiting on refund for returned and unshipped items... yes, "unshipped." They billed me for it, but it never left their shop. Then, they told me they "processed" the refund, yet... um, no. No, they didn't. I'm watching my account and it's been a month. Nothing. Long wait times are one thing, but not responding and not dealing with this stuff is unacceptable. I'll never order direct from them again, and am going to the credit card company next to file charges with them.

I am part of the AltraTeamRedSW ambassador team, yet might orders have denied TWICE in the last week where previously I had no issues. I am not a happy camper!