Altra RunningReviews of altrarunning.com

Update on 10/11: I finally received shipping label for return. The email said that delay was caused by the process of moving corporation locations, emails and calls .... ------------------------ Received my order 9/28. Since 9/28, I've emailed and called (888-851-9411) many times for a Return Authorization # but couldn't get any answer. I've followed Altra website return policy. I held on the phone for 30 minutes numerous times, no answer, no way to leave a message. This Trustpilot web site can automatically send reviews to an Altra email account. But my email to that Altra info account bounced back. I suspect Altra is going to default and close the business soon.

I checked on my order and the Altra website said my order did not exist, even though I have a confirmation of the order. I have called numerous times and have been on hold up to 15 minutes...

The shoes are wonderful, comfortable and supportive. But the customer service is terrible. I needed to return a pair that did not fit properly. They advertise they return within 30 days, but they do not answer phone or respond to email. So there is no way to get an RMA for returns. And then the 30 days are almost passed and I still cannot get a response. That is not only shabby customer service, it is fraudulent since they make it impossible to return. And now I am out over $100.

I cannot get through on the phone to tell you that 1) you charged me 2 times for Escalante Running shoes. 2) I did not receive any Escalante shoes. 3) I received the Altra Lone Peaks that I did order but they were delivered in a soaking rain--so they are wet. 4) I would like to return the Lone Peaks but cannot get (by telephone) an RMA because nobody ever answers the phone, nor do they call back. You clearly need HELP there!

I received my Altra Escalante shoes in the mail on the 18th of September. I was excited until I tried them on, they were made crooked and the tongue was so thin, I couldnt get it to lay flat. I have called customer service twice, left messages, with no return call. I have emailed twice with no response from customer service. I am still waiting for my RMA number and UPS postage so I can return the shoes and get my purchase price back. Please respond to this. I am very disappointed in the shoe and the service

I purchased these sneakers based on others review. Box toe is wider but no support my knee hurts and turns my right foot inward not outward and rubs and hurts my big toe on right foot. Please send email on how to RETURN!!!

Didn't receive merchandise yet to review but delayed receipt annoying. 7 days and still waiting.

Great shoes but i cant support this company anymore and will look for an alternative shoe company. This is the worst customer service I have ever experienced. I've called multiple times and left voicemails and emails with no reply for weeks. Such BS.