Altra RunningReviews of altrarunning.com

These are Some of the most comfortable shoes I’ve ever worn. Great for wide feet/toe bed. However shockingly poor durability and customer service by Australian standards. I have a pair of $280 lone peak hiking trail runners and these lasted 6 months before coming apart at the sides on both feet . Customer service was responsive but as most of these reviews note , refused to replace the shoes under warranty . Called it ‘wear and tear’. The waterproofing also lasted one month. Expect them to last 3 months with heavy use or 6 months with moderate use.

Il faut savoir qu’en achetant sur le site Altra, les baskets viennent d’Italie. Et si vous souhaitez les renvoyer, les frais sont à votre charge. Ça m’a coûté 18€. J’achèterai ailleurs dorénavant !

Shoes did not fit, returned. Three weeks later I received no contact and no refund. Called and was told company has a separate branch which handles refunds, and it takes a minimum of 3 weeks, and I should call back if I don't receive a refund. I posted a review which was rejected because it mentioned Zappos, which refunds you instantly (they sell Altra shoes). I still do not have a refund.

These shoes although comfortable wear out within a few months of wearing. Save you money.

Trying to order on their website was a disaster. They send you a discount code with the newsletter. It doesn't work. You ask them to look into it and they send you another one, which also doesn't work. You tell them that and they say it should work, please call Italy to fix it. You say you can't call Italy, can they call you instead, and they promise to do so, but no call ever arrives. Then a couple of days later they put the prices up on the shoes you wanted and they cost £20 more than the price you were trying to discount in the first place. You explain everything and they say they tried to call you and they can't fix the price problems for you. Then you give up and just buy from a UK company instead because nothing is worth this absurd hassle just to save a few quid..

I bought a pair of their shoes online, expecting to get comfort, balance and support for the price. Instead I got none. If you are a tall and heavy person, do not bother.

I first bought a pair of Altra Solstice running shoes, that were great for running but did not last longer that three months (wore down very quickly). As they were comfortable I bought a pair or Viho running shoes. They were absolutely awful. They cut into my feet where the lacing and tight fit rubbed. I tried changing the lace for a proper running shoe lace, but sadly they were just too tight. I used the same size shoe as the solstice. I have never had a pair of running shoe so bad as this pair. I then got in touch with the vendor (in Italy). They offered me a 20% discount to buy another pair. I complained further and wanted to send them back to review the quality, but they said don't bother. I looked on line at Trust Pilot and was amazed at how bad people had rated them. So never again. I have found another make of zero heal drop running shoes.

Love your shoes. I have bought 7 pairs in the last 2 years since I discovered your brand. I was very disappointed by the choices available in my size. I wear a 14 so it's something I'm used to, but Altra had been very good about keeping my size in stock. My choices were extremely limited during my last visit to your site. I also was disappointed to see so many of my previous styles being discontinued after only a season or so. I will continue to shop with you guys because, frankly, your shoes are are the only thing on the market that works for me, but try to remember that not all of us wear a 7. Thank you.