Altra RunningReviews of altrarunning.com

Wrong shoe and horrible customer service. it has taken 2 weeks and 10 emails for me to even get an answer as to if and were I could return my package to. I am disappointed and will not be buying from you again.

Non-existent customer service. Note that these are shipped form Italy. You will be dealing with a Italian company, return shipping is paid for by the customer and you so the costs are excessive. Also they do not respond at all to queries or requests for returns. I will never buy from them again - back to the shoe manufacturers that have UK based distribution and service and provide free returns.

I received shoes sent to me in the wrong size. I emailed them the same day to resolve the issue. No return shipping label was included in the packaging. I tried, as per their instructions, to email customer support for a label. After two weeks of no returned emails, I called them. The person on the other end (in Italy) was barely audible. They could only say that they have no idea when they can answer my email nor if they received it nor when I can return my shoes. This is ridiculous. It's really sad that such great reviews on the shoes is accompanied by such TERRIBLE customer service.

Altra parent company has evidently changed hands again. So, if you think you’re buying a product from someone with a unique idea, that person is long gone. You just have a company interested in profit now. Altra customer service is the worst. It took them over a months time- and my hounding them-to inform me that my order wasn’t filled because that shoe isn’t offered any more... their response: We recently changed companies. VF corp purchased Altra shoes from Icon. So we have moved our warehouses and distribution centers as well as all of our customer services. The reason none of your information is showing up is because we have brand new ordering systems to process our orders more efficiently. We apologize for the inconvenience that this transition has caused you. Ok, they’ve been bought and sold again and fumbled the transition... I’m not the forgiving type in this case.

I sure wish I would have found this before I placed an order. Customer Service is non-existent, to a point that it's almost unbelievable. They don't answer the phone, they don't answer email. The only way I was able to get a response was via Facebook, likely because Altra doesn't manage their own page. After finally receiving an RMA, I sent the shoes back immediately and now they won't confirm receipt of them. Hard to believe a small company like this would be so unresponsive.

Ordered a pair of shoes that took two weeks to come in. I tried them on the next day and absolutely hated them. I attempted to contact the company for three days to return before getting someone on the phone who was less than professional, but got my return label. I shipped the shoes back and have now been waiting two weeks for my refund. I have tried calling and emailing numerous times to no avail, so I am currently out over $100 and a pair of shoes. If anyone has any information on how to reach this company please share.

Great shoes but terrible customer service. They sent me the wrong shoe and I emailed them the day I receive the order (October 4). I emailed them one week later (October 11). I have been hold for 15 min earlier today and over 25 min now with no response. I have a pair of shoes I did not order and have no need for that I paid for. And no one to contact to resolve the issue.

No shipping confirmation after waiting 6 days. No answer at customer service after multiple calls. Payment went through, no way to contact anyone with Altra for a refund. Emails are being returned, saying host not found at email listed for Altra’s contact. Horrible way to run a business. Will be filing a claim with PayPal.