Altra RunningReviews of altrarunning.com

GREAT SHOES, S**T COMPANY. I RECOMEND BUYING FROM A RESELLER THAT VALUES CUSTOMERS. DO NOT BUY DIRECT, I RETURNED SOME SHOES THAT DIDNT FIT. ORDERED THE REPLACEMENT. BUT THEY REFUSED THE DELIVERY OF THE RETURNED SHOES. I PAID CUSTOM DUTYS TO RECIEVE THEM, PAID TO SEND THEM BACK AND THEY DONT EVEN REFUND ME. THEY WONT TELL ME WHY THEY REFUSED THE DELIVERY OR THEY DONT KNOW WHY, I SPOKE TO THE SHIPPER COMPANY THEY NEED ALTRA TO CALL AND SAY THEY WILL ACCEPT THE DELIVERY BUT ALTRA DO NOTHING! DONT EVEN REPLY TO MY EMAILS AND ON THE PHONE THEY JUST SAY WE WILL GET BACK TO YOU. 1 MONTH HAS PASSED AND NOTHING

Worst Customer Service ever!

Horrible customer service, they will make you pay for the return costs, and they are located in Italy which makes it quite expensive. Will not recommend, to anyone, build quality is average, fitting uncomfortable but that's what you get when you can't return shoes for a better size.

I ordered a pair of shoes from the UK. They did not fit so I returned them by Royal Mail. The return process was bizarre - a support team needed to authorise my return. This took place over emails and phone calls and did not come across as particularly organised. As mentioned, the cost of return had to be covered by a customer. I used the cheapest Royal Mail option (with no tracking, as wanted to save money; I know my mistake) and have not seen my money since. I was also not impressed by getting contradictory information from the customer support team. I regret ordering from them and would not recommend. UPDATE July 2021: after more than 3 months, I have received my money back. Thank you.

A running shoe company that let's their customers pay return charges. Absolute joke. £15 pounds to ship back to Italy for 1 pair. Avoid! Sadly the shoes don't last very long (especially for the price) either so this is the final straw for me. No more Altra shoes. Very disappointed.

Like many of the recent reviews my experience with Altra has been shocking. I loved the Timp 1.5 so couldn’t wait for the 3.0 release. The sizing has changed significantly and they are so tight across the forefoot. £16 to return via Royal Mail and as of the 02/04/21 the shoes are still sitting with customs in Milan and I remain £135 out of pocket. Generic response from Altra customer service and I know they are suffering from yet another Corona virus surge over there (because the EU response has been poor compared to the UK) but they should just stop shipping to the UK (like la sportiva) if there are so many issues. I will be sticking to reputable UK based companies from now on... lesson learnt!! Update - So the shoes were shown as returned and when I emailed Altra they said they hadn’t received them. Turns out they’ve been delivered to a wrong address and I’m not getting my refund. Hopefully I will get the £50 insurance from Royal Mail. The worst online shopping experience I’ve ever had!

Do not order unless you are 100% certain that you are not going to need to return. UK customers have to return their items back to Italy and Altra does NOT cover return costs so you're looking at being out of pocket by about £20 minimum. At the price of their trainers you'd expect free returns but sadly not.

If I could give this review a zero star I would. Customer service has been appaling - I've waited three months for a refund, and have only been refunded £166, when I'm owed £278. AVOID< AVOID< AVOID