Altra RunningReviews of altrarunning.com

Worst shoe I ever had, the sloe of the shoe just fell off. Hardly used them at all.

After a lengthy ordering and delivery process and what has felt like 30 emails back and forth with Margherita in particular my Altra Lone Peak 5 shoes have finally arrived. HOWEVER... Unfortunately as expected with this whole process so far there are issues with the shoes.... underneath both insoles the shoes have been stitched very badly and are taped down. This will inevitably end up ripping when I wear the shoes and therefore the shoes are not fit for purpose. My partner has the exact same lone peak 5's bought from a reseller in this same timeframe and does not have this defect on either of her shoes.... oh and she received them two weeks faster than me to the same address!!! I am waiting for a response from Altra EU but fear as usual they will fob me off with terrible excuses and won't compensate me. Please don't order direct from the Altra EU website, order from a reseller and avoid having to deal with the customer service :-( very very disappointing.

Altra messed up customs details on a recent order and now FedEx debt collectors are after me. The customer service team either ignore emails or say they'll give you an update and don't. Plus, the shoes broke well within the 200 mile guarantee. Lovely shoes though

Please do NOT buy from any altrarunning 'official' webste. altrarunning.com altrarunning.eu and others. They send me completely wrong shoes (woman small size, different model) and do not respond to email. Reviews to their website are not published if they contain complaints. By telephone you get informed your issue or questions regarding returns or refunds are forwarded to the backoffice. They can give no name other then generic 'customer service' names. It all feels like a big SCAM. Beware!!!! 150,- euro lost.

Best shoes ever and worst customer care ever. Never seen such pair (jin and jan). Recomend to buy from resellers and never buy directly if you still love Altra shoes. Can't imagine how such a company can expect good sales with such customer service (drop dead).

Ohne einen separaten Hinweis auf der Webseite oder während des Kaufprozesses wird man dazu verpflichtet bei einer Retournierung die Versandkosten zu übernehmen. Dies alleine wäre noch kein Problem. Aber es wird als Retoure-Adresse eine Adresse in Italien angegeben. Damit steigt das zu erbringende Porto extrem an. Es ist eine Frechheit, den Kunden im Vorhinein nicht darüber aufzuklären, dass eine Retoure auf eigene Kosten nach ITALIEN geschickt werden muss.

Awful experience. They don't reply to emails and they messed up a return of a pair of shoes. UK customers beware that if you have to return anything, you would then have to pay shipping to Italy and possibly custom charges and duties due to poor information provided by Altra Running.

I wish Altra could fix their ever increasing lust for profit over quality and pathetic, sub standard, may as well be call customer disservice customer service. Its absolutely rubbish and they need to get customer service training which for them and their product team will take years to pass. Unfortunately I had to give Altra 1 star, there isn't any way I can give them no stars. Manufacturers are continually looking to reduce costs and increase profits. one example is ALtra Olympus first made in one country in Asia now its in another. How do I know this, well if you buy a pair of blue/black Olympus 4, vs the turquoise and yellow Olympus 4 they are slightly different sizes, the ankle support is different, and one compared to the other is significantly different all because they want to increase profits over quality. Now the customer service, I have been in a year long query cycle over a problem with the shoes breaking along the seams where one type of material is bonded to another, it creates a weakness along the join. I obviously raised the issue. After stalling for months, telling me they didn't understand what I was asking, and not answering mails or phone calls, they return my warranty claim with "it wear and tear by the photos" without any justification, without reviewing the trainers, without actually performing any analysis at all. This is after sending me a 50percent discount on a pair of shoes without answering any questions, which seems like more of a tactic to get rid of the issue rather than do any real work to fix a problem, which I might add by the sounds of it isn't just my problem, the shoes are in fact subject to poor material degradation as per public opinion.