Altra RunningReviews of altrarunning.com

As others have noted, the sidewall and sole splits around 200mi of use, no matter the model. I sent images of four pairs, Torin 4.5, 5.0, Olympus 4, 4.5 for a possible warranty claim. Despite Altra's laughable claims of getting 3-600mi out of any of their shoes, expect around 2-250 before they're pancake flat (your achilles and knees will tell you if you don't track mileage). A love-hate shoe. Great design, stability, weight, performance but the least durable of anything else on the market. And pricey at that.

I tried to contact them after a newly bought pair of Altra Torins started to fall apart prematurely. After four weeks, four different e-mails and trying to call them numerous times: no response. At. all. Bottom line: they do exist, they do actually ship shoes (eventually), but don't expect any aftersales or other form of contact with a human being.

If you are buying Altra trainers from UK, be aware of delivery is from Italy. And if you want to return, you need to pay the delivery fee to Italy. I ordered 4 pairs but none of them were for me so I returned by Parcelforce and it costed me £56!!! Then the nightmare started. The custom clearances took ages and when finally released it, the warehouse people refused the acceptance, which caused me huge anxieties. Luckily the email customer service was quite good to be fair, they got my goods back from the depot. But it took another 2 weeks to get refund by chasing them consistently. I would not recommend this service unless Altra changes free return in the UK. Good luck!

altra.eu NICHT BESTELLEN!! do not order!!!! - no possibility to contact them by phone (humain to humain) - kein telefonischer Kontakt (Mensch zu Mensch) möglich - new shoe, more than euro 200.--, after 165 km sole worn, normaly after 350-450 km - Neuer Schuh >Euro 200.-- nach 165 km Sohle abgenutzt wie ein Laufschuh nach 350-450 km - comparison product-price, TO EXPENSIF - Produkt im Vergleich zu Qualität zu teuer!! - CUSTOMER service existe only in the publicity on internet, in reality it seems to bee a money macker machine!!! - KUNDENSERVICE existiert nur in vorgedruckten mail Nachrichten - After 8 days and after 4 times writing mails to them, the answer from Altra Running: We don't can do anything try by....an they give another mail adress....customer feels...they push away the problem to the next service... - Nach einer Woche sowie 4 maliger Anfrage (Mahnung) kommt Antwort, die ganze Reklamationsprozedur soll neu, an eine andere e-mail adresse gestartet werden - 1x Altra Running = nie mehr Altra Running für mich. - These is the customer service how big companys handel customer service cases also Altra Running... - Think twice befor you order by Altra Running - Ueberleg es Dir gut, die Werbung auf dem Net ist Klasse, der Kundenservice very bad GOOD LOOCK, sportliche Grüsse UB

The best shoes I’ve ever had. I want some more so I have sent email query's from their site which say they have expert guides to offer the best advice on sizing i’ve been waiting over 3 weeks for a response and I have a limited time window to make an order. disgraceful customer service so disappointing.

I bought a pair of Altra Torin 5s. After only eight months and less then 300km they have started to fall apart. The sole is coming away from the cushioning, as is the fabric. I contacted Altra and they made me email the same information five times, while being incredibly rude and dismissive. Despite their website saying they have an EU two year guarantee, they have refused to replace them and have only offered 50% another pair. This is unacceptable. Do not buy, they have some slick advertising, and paid reviews, but they are very poor quality and have awful customer service.

Hatte für 300,- Euro Schuhe bestellt. Via Paypal bezahlt. Nachdem mir etliches komisch vorkam, die Bestellung sofort storniert. Keine Reaktion. Irgendwann kamen die Schuhe; hab sie direkt retourniert (ja, für viel Geld:( ) und warte bis heute auf mein Geld (5 Monate!) habe viel mit denen telefoniert und gemailt; sie behaupten einfach, sie hätten es mir rückerstattet. Jetzt gehts über die Anwältin. Schuhe super! aber altrarunning.eu sind m. M. nach Betrüger!

Honestly, why are women's shoes in various shades of pink and reds, cant there at least be neutral colors for BOTH genders. Also the website UX of the site is clunky, links keep relinking itself to the homepage instead of the dedicated pages.