Altra RunningReviews of altrarunning.com

Tried to cancel my order but was told I couldn’t and should refuse delivery. I called the delivery company and they said that I couldn’t do so and that refusing when delivery is attempted would incur fees. They are basically scammers. Ship the wrong size and then don’t allow you to cancel it.

I ordered the wrong size by mistake (didn't realise they were in US, not UK). Contacted the customer service team on the same day, they replied back saying that my order cannot be cancelled or amended because it is already being shipped!! They advised me to "refuse delivery" which is impossible because I don't know what delivery partner is being used and parcels are usually dropped off at my door anyway, so I'll have no chance to refuse delivery. I'm never buying anything from that website ever again. Now I'm gonna have to pay for my own returns, while it could have been easily fixed by CANCELLING the order.

I purchased a pair of Altra running shoes from Runningshoes.co.uk and they are far too small. I normally take a size 5, but always order 5.5 in my running shoes. These shoes aren’t even a size 5. I had to pay delivery for them and runningshoes.co.uk now want me to pay a further £4.99 to return them. They claim that all shoes are sized differently, but I’ve never come across any shoe that is so far away from the true size. As an online retailer, runningshoes.co.uk should be advising customers of this significant size difference and advise of the size to purchase to match the size you need. I won’t be buying anymore Altra shoes and won’t be using runningshoes.co.uk again.

The size is too small and it is impossible for months now to get a reply from Altra about how to return the shoes. On the website it is not possible to generate a return form. Altra does not pick up the phone and does not reply to emails. The sizing of Altra shoes is smaller than with other brands, my usual US size 10 does not fit me with Altra shoes. On their website their is no metion about that so I assumed size US10 would fit me. Overall a very bad experience, never again I will order here.

I bought two pairs of Altra Riviera shoes, I use them solely indoors at an office. After only seven months of less than 100 miles walking, the soles started to delaminate. The retailer suggested super glue. Altra declared this to be normal wear and tear. I will not spend any money at the retailer or buy any Altra products again.

Purchased Altra ALOA7R78305 on 6 Aug, light use elliptical, light running, weightlifting. By early December forefoot fabric is pulled apart on both shoes. Company offers no refund or discount on future shoes. Would not buy or recommend

Bought Altra Escalante 3 shoe. After 3 months of light use (less than 10 miles) toe box collapsed, making shoe unusable. I have found other reviewers/ users who have had the same issue. Obvious design defect. Brand denies defect and claims wear and tear. They will not exchange, refund, or credit. Buy Altra shoes if you want to throw away your money.

horrible quality shoes but their phony warranty is worse. I have shoes less than 80 walking miles and the inside of the shoe ripped and has holes. They say it is not a warranty issue and I'm out of luck...... Don't buy their shoes there are other options for zero drop and better quality. It took me 4 pairs of crappy shoes to finally say enough is enough.