Altra RunningReviews of altrarunning.com

Man wird vorab nicht auf die exorbitanten retourekosten hingewiesen. Rückversand nach Italien ! Was eine Frechheit!!!

Promettevano veramente bene... invece... brutta esperienza; Incominciata con un reso per taglia errata (consigliata dai loro tecnici). Reso a spese mie. Scarpe durate DUE mesi dopodiché la fodera interna verso il tallone si è completamente scucita. Ho mandato due email per contattare l'assistenza ma non ho mai ricevuto alcun riscontro. Delusione.

Shoes are brilliant but do not order directly from them. It says uk size when you order but they then send you us size. Then you have to pay to send them back. Terrible customer service. Would never buy from them again directly from altraeu Italy.

I have received a promo email from Altra - "Spend a minimum of €150 to get a FREE tee, cap, or trail gaiter!". I go to their site and add in the cart pair of shoes for a €160, I have choose a cap as a gift and did not finish the order. After two days I received an email from Altra that give me a 15% discount on my order - "If you make purchase within 48 hours you can get a 15% discount by entering the following code at the checkout:" After I entered the code on the checkout I lost the gift, and the free delivery option, but the order was already made. Immediately contact the support with a request to cancel the order, and get my money back. After waiting a couple of days they ship my shoes and write me an email, that they cannot do anything about, and the system is automatic and advised me next time when I want to use the discount code, first contact them - "For this reason, if it should happen again, we advise you not to proceed with the purchase but to contact us first so that we can help you otherwise." Overall the price difference between before and after the promo code is minimal. I have just lost a free hat from my lovely brand - Altra, but the problem is that the customer support had a couple of days to review my issue and cancel the order before it was sent, so I can order my shoes without the "discount", and ending up without any effort from Altra side to resolve my issue is very disappointing.

DO NOT order from Altra running EU! Hidden charges! I ordered shoes from them, ordered the incorrect size as they were US sizes, and immediately sent a request to customer services to cancel the order. They replied they couldn't cancel the order and I would have to just refuse the order when it arrived to avoid returns charges. The courier doesn't let you do that. So you have to pay returns charges and ship the item back to Italy (from the UK), which is very expensive. Don't order from them, they don't mention these hidden charges anywhere!

The website for Canada altracanadashoes has been hacked and is redirecting you to a fraudulent site. Beware!

Scam!! Avoid at all costs! After one month of waiting for the pair of shoes, I emailed the support and was given a tracking number that showed " item is not found". Sent several more emails, and got generalized answers, very rude, and ignorant. After a few emails and me demanding a refund, I was told that the item was lost in transit and they are willing to refund only 40 % back. Unbelievable ! SCAM !!!

Currently have tried 2 pairs of the Men’s Altra 7 Lone peaks with their new design and both have had busted seams at the sole around the big toes on both sides. I have used their previous versions with no problem so it appears to be a design flaw. The new design no longer has stronger fabric/leather where the shoe meets the sole, rendering it more vulnerable. Altra refuses to stand by the integrity of their shoes. I have dropped $600 on shoes the last 2 months. Each pair only lasting ~ 250km. The first pair that busted, I figured it was my fault. But when the second pair ripped, I had had enough. They say that they aren’t meant for hiking…. Strange considering they are trail runners….. I will no longer advocate for this brand in the hiking community. I am very disappointed since they were very good quality in the past. I have 411km left in my 3000km thru hike and now have to switch to a different brand of shoe. Most likely the brand Topos since they also have a wide toe box and have more grip to the soles.