Altra RunningReviews of altrarunning.com

A month ago I bought a pair of Altra Timp 5 Trail running shoes. The build quality of the external rubber around the toe cap is very poor. The glued rubber band around toecap is giving way already. Hugely disappointed, as all other aspects of the shoes are excellent.

Tolle Schuhe (große Zehenbox, Zero Drop), aber leider schlechter Kundenservice: Anfrage meinerseits an die Emailadresse in Italien, die auf dem Lieferschein stand. Rückmeldung erst nach zweiter Erinnerungsmail nach 1,5 Wochen. Dann Verweis auf Altra Europe. Dort ebenfalls keine Beantwortung meiner Anfrage. Tolle Schuhe, aber ehrlich gesagt leider nie wieder. Von Brooks kenne und schätze ich dagegen einen exzellenten Kundenservice

Great shoes, bad customer service. They reply seldomly and with relatively useless answers.

The shoes are amazing, when they fit properly. And the customer service is horrendous. Ordered a pair of shoes a year ago which were delightful to wear. After everyday use, the sole is starting to tear, so I ordered a new pair. The order was the same size as the previous, and they did not fit. I tried to return these for an exchange and the instructions were difficult to find on the website. I emailed them with help and after speaking to a generated response for 5 months, I eventually got instructions on how to return them and I got charged £16 to return the shoes. Altra are refusing to refund this £16. I will not recommend Altra to anyone anymore. This is a shame because the shoes can be great.

I am surprised at the appallingly poor client service (email communication is useless) and return handling. The return has not been paid for over a month already. This leaves impression that the company is going bust. It is a shame since the shoes themselves are very nice and I am happy with the purchas. If buying from this company again at all then only from their distributors not directly.

Ich habe ienen Altra Trail-Running Schuh Boa Mont Blanc gekauft. Der erste Eindruck war sehr gut, bequem und auf festem Untergrund erstaunlich agil. Nach bereits 10 Kilometern Trail in den Bergen veränderte sich die Materialkonsistenz an den Fersen erheblich, wurde sehr porös - wie verbrannter Gummi, was zu sehr schmerzhaften und blutigen Blasen führte. So etwas habe ich noch nie erlebt, insgesamt verschliss das Material bereits sichtbar nach der ersten Tour. Insgesamt macht das material einen sehr minderwertigen Eindruck.

READ THE SMALL PRINT. It isn't immediately clear when buying from UK web site that returns are to Italy. At considerable cost. Also, the women's Torin shape has changed and now no longer fits my shape of foot. Disappointing. Avoid buying direct whatever the discount.

There is room for improvement. I ordered the Superior 5 and the Lone Peak All Wtr 2 from altrarunning.eu. 1) Altra should state more clearly that their shoes run a size too small, and that you should order (at least) a EU size larger. I noticed my mistake early, but when requesting to update the order (days before it had shipped!) customer service said this was not possible (???) and that I should just refuse delivery. This is neither honest(imo) nor really possible. Altra should improve their logistics system. 2) Their site should state whether or not the prices do not include VAT. This is not easy to see, and I got the wrong impression when the prices where in my local currency. Needless to say, I got a bill from customs for ~90Euro, on a ~310Euro order. 3) The Lone Peak All WTR 2 seem to cause me to pronate more than usual, as if the soles are "higher" on the outside than the inside. 4) Altra's shoe-finder feature on altrarunning.eu doesn't work. I love the idea. It shows me no shoes when applying filters. (Tested on Chrome Android and desktop.) The All Wtr 2 will loose their water-proofness after just a couple weeks use. Otherwise they seem fine. I would order something else. The Superior 5 was returned for a size larger - have not been tested at all. Update: One pair of shoes where returned. Altra did not send me a size larger per my request, instead refunding the money. Unfortunately if I reorder the same shoe I will have to pay customs again... Effectively I have now paid more than 300 Euro for one pair of sneakers. According to Altra customer service, their logistics system does not allow for size-changes. Some positives: 1) Their support do reply in a timely manner. (I did not like the "solutions" however..) 2) I did receive my order in a timely manner. 3) The "Original fit" shoes are ok to use for someone who prefer barefoot shoes - my pinky-toes are not getting "squished". I bought Altra shoes to give my feet a break while transitioning to barefoot shoes.