Altra RunningReviews of altrarunning.com

NEVER ORDER DIRECT FROM ALTRA!

He comprado 2 pares antes de escribir esta opinión y en ambos casos: material pésimo, parecen las que venden los manteros, aprecias cada piedrecita que pisas, calzado rígido y quedan muy pequeñas. Total, hechas estilo chino (pone made en Taiwán) y cobradas una barbaridad. No la recomiendo para nada!.

Terrible customer service. I refunded an order (2 pairs) and only 1 pair was reimbursed. The other pair is still pending, yet according to Altra they reimbursed me for both pairs. I inquired with my credit card company and they confirmed only 1 reimbursement was made. Despite contacting Altra again with this information and showing them a screenshot of my Altra order page on my profile showing that the one pair is still pending, Altra is adamant they paid reimbursed me fully. Disputed the original charge with my credit card company, and will never go back to Altra even though I love my runners.

Extremely poor quality. I have been wearing them for only a month and I've had to use shoe goo on 2 separate occasions and on both shoes. The fabric inside by the heel is already worn into holes. $160.00 is steep for a month of wear.

I contacted Altra within approximately 30 seconds of placing my order because I realized the shipping address was incorrect. Customer service told me they would try to stop the shipment and, if it had already shipped, contact the carrier to prevent it from being delivered. Neither of those things happened. The shoes were delivered to the wrong address, where I have no way of retrieving them. I understand that I initially entered the wrong address, but I reported the error almost immediately and followed every instruction Altra gave me. I was led to believe they would attempt to intervene, yet the package was still delivered and I have been offered no refund, replacement, or meaningful solution. I did not wait hours or days to report the problem. I contacted them within moments, before the order could reasonably have been processed and delivered. Altra apparently had no effective procedure to correct the address, stop the order, or ensure that the carrier intercepted the package. The result is that Altra has my money, I do not have the shoes, and customer service has essentially told me there is nothing they will do. Their lack of accountability and concern has been incredibly disappointing. I expected much better from a company of this size.

I loved my hiking shoes at first. They started to tear at the fabric at the top within two months. When I contacted customer support they would not help me because I did not have the original receipt even though the production date on the shoe was listed as made only 6-7 months prior. I had bought them at MEC in Vancouver. I knew the date and had proof of the charge on my credit card but customer service still would not do anything. Like I said I really liked the shoes at first but it is pretty sad when a shoe starts breaking down after two months of light use and the company won’t stand behind their product. For this reason I won’t buy from this company again:(

Very disappointed with the after sale service

PESSIMI. Ho effettuato regolarmente il reso di 2 scarpe che non corrispondevano nella taglia: oltre a non avermi inviato la conferma del reso ricevuto (che ho dovuto chiedere telefonando più volte), affermano di aver effettuato il rimborso, ma a distanza di oltre 15 gg non l'ho ancora ricevuto e, avendo pagato con Paypal, di solito è immediato. Ho parlato anche con Paypal, che dice non aver ricevuto nessun rimborso per me. L'assistenza clienti di Altra running inesistente e penosa, si disinteressano al problema. 360 EURO! Sarò costretta a presentare denuncia!