Altra RunningReviews of altrarunning.com

Rücksendung wurde beantragt aber Altra reagiert seit über einer Woche nicht. Alleine der Umstand, dass man eine Rücksendung erst beantragen muss ist eigentlich eine Frechheit. Mal abgesehen davon, dass die Schuhe bei anderen Händlern deutlich günstiger sind als bei Altra selbst. Leider hat meine Freundin vorher keine Preise verglichen.

Comfy shoes. Many quality faults. Customer service is appalling. Holes in material at bend point after only 100 miles. Customer service refuses to offer any condolences or anything to keep me as a customer because I bought them at a retail store instead of direct from them. Would not even offer a discount off a future pair. Such a shame.

nice shoe. dont get a problem with delivery or you get in limbo with not shoes. got previous pairs i liked. ordered a new pair that never arrived. spent a week w the transporter getting nowhere. went to altra after that and now 6 weeks on no shoes and no refund.

Altra does not back their products. Period. I purchased a pair of Torin 6 from a local running store. (I have worn Torins before--in fact I PRd a half in the Torin 3s and was always happy with their performance.) I ran a 10k in the Torin 6, however, and it took me two days to recover. The shoes are only slightly more supportive than a pair of house slippers. I could not return them to the store since I had worn them. I contacted Altra's customer service and was informed that they only back the Altra shoes that are purchased from their site. Under no circumstances are they going to back their shoes that are purchased from a store. This is wrong in two ways: first, it encourages people NOT to buy local, and second if you do buy from a store you have sacrificed any chance of refund if the shoes suck the life out for your feet and legs as the Torin 6s do. The final statement from the customer service agent said, "Thank you for your loyal support to Altra." Unfortunately for Altra, they make that hard to do.

Don't buy from them if you aren't sure about you size!! You don't get your money back. You have to pay for shipping when returning shoes. But they will never pay you back. After a month of my return being delivered, they did not contact me. They can see from shippment tracking that it is delivered, but customer service still doesn't help. I lost money i used for shoes and money for return shipping.

Ich habe am 25.1.2023Lone Peak 6 gekauft. Nach nur 250 km in drei Monaten ist der Stoff an den Fersen innen durch. Es sind Löcher entstanden. Habe den Schuh reklamiert und bekam die Antwort kein Fehler von Altra. So etwas ist mir in 20 Jahren Laufsport und Marathontraining noch mit keinem Schuh verschiedener Marken passiert. Ich kann die Marke und den Kundenservice nicht empfehlen.

Apalingly bad customer service. Had a pair of Lone Peak high sided walking shoe disintegrate after 200 miles. Retailer no longer stocks this brand (I wonder why!), so approached the company via website three times. No response. They do not care about their customers. Agree with others - don't buy from this company.

Ich habe den Schuh am 22.02.23 gekauft und für normale Spaziergänge benutzt. Heute 17.05.23 ist schon die Naht aufgegangen und der Schuh ist hinüber.