Altra RunningReviews of altrarunning.com

If I could give this company no stars at all I would. Absolutely do not order from this company if you ever wish to see your money again. I returned an item on the 16th August. I was then repeatedly told, until the 2nd October that my return had not been received. It was only when I followed up with the shipping company that I was contacted to inform me the item had been received and a refund would be processed within 14 days. However, NO REFUND has yet been processed despite being almost a month since I was advised the refund would be processed. When I followed up I was told there was an error processing the transaction and I now get absolutely no response to my emails. I have now left this matter in the hands of my bank in the vain hope I will get my £175 back one way or another. Absolute scammers!

I bought two shoes from the EU website, one came with one defect, and the other was the wrong size, I tried to return both from Ireland, and paid 20 euros to return each one of them via AnPost, one was returned successfully, the other (the one with defect) for some reason unknown never reached the destiny and it was returned to me, lost in total 150 Euros, lesson learned, ALWAYS check what is the return method, it is an easy and trustworthy one, is better to pay 50 euros more and buy from a good website.

Die Schuhe sind viel kleiner, da offensichtlich die Umrechnung von amerikanischen zu europäischen Größen nicht richtig gemacht wird. Das Handling danach, wenn man Schuhe zurückgeben möchte, ist eine Katastrophe. Von Altra werden irgendwelche Fragemails geschickt, aber nach fast einer Woche noch kein Retourenlabel. Ich musste die Schuhe auf eigene Kosten ins Ausland versenden - da waren mal über 30 Euro weg. Nie wieder!

WARNING - ALTRARUNNINING.EU I have previously bought four pairs of shoes from Altrarunning.eu. I purchased a fifth pair, they were too big. The return cost to Italy was £80. The shoes cost me £150. The customer service is non-existent. I have emailed 5 times and tried to telephone. The customer service phone number goes to an answer phone. I am now stuck with a pair of shoes that are too big and am £150 out of pocket. Beware - do not use this company.

Bought Torin 7s online in June 23. Fit was fine, however the shoes started to lose form and disintegrate, with the heels on both tearing, almost immediately. I contacted Altra customer service and was asked to provide photos and receipt, which I submitted. Note the shoes had less than 30 miles on them. Within 5 minutes my return request was denied, with their diagnosis being “normal wear and tear due to heel slippage”. Right - in two months with minimal mileage. I now see other reviews mentioning issues with heel disintegration - I wish I had seen them prior. Now I’m out 150US with useless shoes. Not worth the risk in my opinion.

Zero response to four messages submitted on the eu website. Shoes falling apart after a few weeks wear. Absolutely appalling in all regards. Would give zero stars if able. Rating says it all. Didn’t realise such a bad company with appalling reviews could carry on operating so blatantly. Avoid.

Same as others have reported, having an awful time with their returns process. Out of pocket for both the purchase and return and no response from their customer service team whatsoever.

I bought a pair of shoes following the sizing guide, even got 1 number bigger than my usual shoes, and they came uo too small. I was aware that I had to pay for the return, but there is no return offered, you have to search for a delivery service yourself, and they are located in Italy, so it would have to be international shipping, so about 30-40€ depending where you are. Huge letdown :(