Altra RunningReviews of altrarunning.com

They won’t give me a refund. It’s been a month

Unmögliche Firma. Kommunikation mal in Englisch, mal auf Italienisch. Habe Schuhe bestellt und bezahlt. Dann kam die Ansage, dass der Schuh nicht lieferbar ist wegen Qualitätsproblemen. Frage mich warum er immernoch im Shop zu bestellen ist? Bewertung bei Altra ausgefüllt, absenden mehrfach nicht möglich. Bei denen funktioniert vieles nicht! Nie wieder.

Had a terrible experience with Altra. Ordered shoes on 26th May (£145). It’s 23rd July and I’m now waiting for a refund as they didn’t cover the shipping costs with UPS (I paid for them as part of postage costs). Shoes are now being returned to Altra and I’ve been out of pocket for 2 months and counting. They won’t provide me with compensation and won’t allow me to speak or contact a manager. Absolutely appalling customer service and very rude staff on the help line.

Scarpe Altra? Non ho ascoltato chi le ha prese prima di me ed ho sbagliato, infatti in meno di un mese la suola si è scollata. Pessimo acquisto. Altra? potete anche chiudere per quanto mi riguarda sono incompetenti.

Ich glaube deren Support hat noch nie etwas von EU-Verbraucherschutz gehört. Also wirklich peinlich mir für einen Schuh der 145€ gekostet hat & nach unter einem Monat normaler Nutzung aufgerissen ist, einen Rabattcode zuzuschicken & es dann so klingen lassen, als wären sie ja so zuvorkommend. "..but we'd still wish to offer you a 40% promocode on your next order as commercial gesture. " Nein danke. 1x und nie wieder.

I ordered the shoes on the 21st. They didn’t ship them out till the 23rd original arrival date was Friday and it got changed to the following Tuesday. They blamed it on UPS. UPS said no wasn’t shipped out for two days. I expect better than this from Altra for $160 shoes that are going for 116 on Amazon.

Listen to a podcast with Golden Harper, founder of Altra Running, really liked what he said particularly about being focussed on customer service unlike many corporate running shoe companies. So placed an order on line. They didn't arrive as expected so contacted Customer Services. They said they had no record of receiving my order and surmised I must have ordered it from from a scam website. Cancelled credit card payment and bought some shoes locally. Next day the shoes arrived! Contacted Customer Services they said I misspelt my email address therefore they couldn't trace my order. I said I'm returning them they said OK but you'll have to £13 sterling postage. Intransigent position taken by company. Like dealing with an automaton. In the end kept the shoes. One of the worst Customer Services experience in years. So much for Golden Harper's ideals .... ah wait! They were acquired by VF Corporation in June 2018! Shoes ok by the way.

Eine Retoure bei Altra kostet sage und schreibe 10 EURO! Leider war das für mich vor Bestellung nicht erstichtlich (es ist uuuuunglaublich versteckt auf der Website) - sonst hätte ich hier nicht bestellt. Da ich das nicht wusste, habe ich keinen Größenumtausch vorgenommen, sondern die Schuhe einfach retourniert. Dieser Spaß hat mich nun flotte 20 Euro gekostet. NIE wieder bestelle ich direkt bei Altra.