Altra Federal Credit UnionReviews of altra.org

My wife and I recently opened up several accounts at the new branch in Lindale. While we were there, we inquired about their home equity loans, and were so impressed with the low rate and fees. Our loan officer Phil was very easy to work with and made the entire process extremely fast. His follow up throughout every step was awesome! We are extremely happy with Altra, and especially the staff at the Lindale branch. They are all very knowledgeable, kind, and go the extra mile for you. Sincerely, Matt Kellogg

I’m disabled and the fact that I have to come in to the building for some of the transactions needed I hate that you changed the option to have all of the drive through to be atm only. Some time the atm will act up and I can’t walk in as easy as some. I have been a member for years and I’m not sure why you would change to atm only.

Mr. Davis was helpful and knowledgeable. The process was quick and painless. Glad to be a member of such a fine establishment.

I dont like change. This was a needed change and I was nervous. If I was choosing the right bank. I'm very happy and satisfied with the move. From opening an account to The FRIENDLIEST employees. Not only the first day but every interaction we've had so far. More Importantly my husband is happy so far.. that says alot. Happy customer

Rates and getting the loan was great + all the employees have been friendly, however the UI and digital path to make a mortgage payment, or setup autopayments for mortgage is unbelievably bad. I've never used such a poorly built system before. It's inexcusably difficult to manage, after hours of trying to complete this basic action, I've given up.

Please look at my original review -- Altra is the BEST and I've already said that!! Marilyn Johnson

Great balance of in person and online presence and support. Streamline banking at its finest.

The transaction was to change from a 12-month to a 13-month certificate. I made the change in the office on a Friday. I was told I couldn't get any paperwork till Monday and, that, only by email. No email was received Monday or Tuesday. My wife called the main number and was told the only paperwork would be at 3 months because a specific email request wasn't sent in. My wife asked for the local phone number -- she was told all calls were routed through one main number.