Altra Federal Credit UnionReviews of altra.org

Very simple and easy to apply for a new loan.

Easy to work with, professional and kind

I am leaving a 3 star review because we have not had difficulties until the last few months and have been banking here for 12+ years. My husband lost our debit card so we had them cancel it next thing I know they are telling me I owe $68 in overdrafts and they closed my checking account. I paid the overdraft and just kept my savings account open 2 months later I received a letter in the mail from a collection agency trying to collect the sane $68 I paid the credit union. Then this weekend I have had to help my 19 year old son deal with card holder and account services due to his card being locked over an app he buys stuff from atleast 3 times a week. We have called 9 times between the 2 agencies and they unlocked his card for about 2 hours before it locked again. So my son has no way to access his money until we go in on Monday when the lobby opens. So I guess if you work weekends or 1st shift be careful unless you can borrow money from someone because they said there is nothing they can do. Also I heard my son correct the card services employee 5 times on his gender and he still continued to call him Ms. he has a soft voice but when someone tells you point blank I am a male and would prefer to be addressed as such and their high employee still refers to you as Miss that is an issue.

Blessed excellent customer service

In person service remains top notch, even though I prefer using phone service and the automated service works for simple general inquiries, but more complex situations require a live person.

Always answers my concerns. Very friendly.

Prompt help and knowledgable.

Kate is an excellent Representative everything was explained in details. She went above an beyond to assist me with my loan process, personal account and even credit card. The best experience I’ve ever had with a bank.