Alto Med SupplyReviews of altomedsupply.com

Very helpful when I e-mailed questions before buying the Rollz Motion Performance Rollator. Well built, excellent equipment. Alto Med Supply is an excellent company to deal with. Excellent communications from this company.

Alto Med Supply provided us excellent customer service. We purchased a Sit-to-Stand Lift from them. Not long after receiving the Lift, they reached out to us asking if we were happy with our purchase. The Lift was working as anticipated, but the front caster wheels were not swiveling quite as easily as expected, so we mentioned it to them. Within a couple of days, we had new casters that worked perfectly. The people there were easy to contact by phone and email, and quick to respond. We are very pleased with their service and we’ll be ordering any future medical supplies from Alto Med Supply.

Alto Med Supply had the exact shower wheelchair that I needed for a great price. They kept me informed of when my wheelchair would be shipped and it came in a reasonable amount of time. I'm very satisfied with the purchase of this wheelchair.

It made it eventually, was getting worried on the delivery date. My problems are with the engineering of the SepNGo. The seat removal process needs to go back to the drawing board. My previous scooter was a Phoenix HD3, and the seat disasembly was a piece of cake. On the StepNGo it is hard to balance on the step and hold the handle bar at the same time, which old people (who are buying these things) have a hard time with balance. The seat post is 1/2 inch too high and prevents the tiller from locking into horizontal place. Now I have to find a mechanical shop and shorten the seat post by 1/2 inch. And the pinch point at the bottom (again old people have trouble bending down) of the seat post. Also the tiller has no handle on the front to lift the scooter into the car trunk. I had to make one with a 3 foot whip and hose clamp to have something to hold on to to lift the front end into the trunk. A lady was watching me remove the StepNGO today and she was impressed at how small and light the scooter is. She wants to buy one for her mother. So I gave her your website and price for the StepNGo. But I didn't tell her about the added 2 items (front handle, shorter seat post), maybe you can sell an "Easy Lift" mod kit to help out old people. Very nice Scooter 41 lbs vs old 77 lbs for the Phoenix HD3. Went from a two person job to a one person lift. Thanks, Ken

My Rollz arrived promptly and in perfect shape. The company called for a follow up to make sure it met my needs and expectations. Great customer service.

The customer service from Alto Med Supply was fantastic. We had some complications with delivery timing and Jean at Alto Med was helpful and flexible. We were able to delay the bed delivery until we were able to accomodate it.

Extremely disappointing experience I have never dealt with a company with such poor customer service and such a frustrating ordering process. The product information provided was unclear and misleading, and I was left dealing with a situation where over $1,500 was taken from my account while I received no product. Trying to get this resolved has been an absolute nightmare. I have spent countless hours contacting customer service, explaining the same situation repeatedly, and fighting to get money returned for an order that was never successfully delivered to me. What is most upsetting is the lack of accountability and the way customers are treated after payment is taken. A company’s true customer service shows when something goes wrong, and this experience has shown a complete lack of urgency, communication, and support. I strongly encourage anyone considering ordering from Alto Med Supply to do extensive research first. My experience has been incredibly stressful, financially damaging, and one of the worst customer service experiences I have ever had.

Excellent communication, Quality merchandise and prompt delivery...arrived in perfect condition AND Best Price on comparison