KJ G.
StepNGo needs more engineering to fix loading and unloading problems.
It made it eventually, was getting worried on the delivery date. My problems are with the engineering of the SepNGo. The seat removal process needs to go back to the drawing board. My previous scooter was a Phoenix HD3, and the seat disasembly was a piece of cake. On the StepNGo it is hard to balance on the step and hold the handle bar at the same time, which old people (who are buying these things) have a hard time with balance. The seat post is 1/2 inch too high and prevents the tiller from locking into horizontal place. Now I have to find a mechanical shop and shorten the seat post by 1/2 inch. And the pinch point at the bottom (again old people have trouble bending down) of the seat post. Also the tiller has no handle on the front to lift the scooter into the car trunk. I had to make one with a 3 foot whip and hose clamp to have something to hold on to to lift the front end into the trunk. A lady was watching me remove the StepNGO today and she was impressed at how small and light the scooter is. She wants to buy one for her mother. So I gave her your website and price for the StepNGo. But I didn't tell her about the added 2 items (front handle, shorter seat post), maybe you can sell an "Easy Lift" mod kit to help out old people. Very nice Scooter 41 lbs vs old 77 lbs for the Phoenix HD3. Went from a two person job to a one person lift. Thanks, Ken