Jodi
Extremely disappointing experience
Extremely disappointing experience I have never dealt with a company with such poor customer service and such a frustrating ordering process. The product information provided was unclear and misleading, and I was left dealing with a situation where over $1,500 was taken from my account while I received no product. Trying to get this resolved has been an absolute nightmare. I have spent countless hours contacting customer service, explaining the same situation repeatedly, and fighting to get money returned for an order that was never successfully delivered to me. What is most upsetting is the lack of accountability and the way customers are treated after payment is taken. A company’s true customer service shows when something goes wrong, and this experience has shown a complete lack of urgency, communication, and support. I strongly encourage anyone considering ordering from Alto Med Supply to do extensive research first. My experience has been incredibly stressful, financially damaging, and one of the worst customer service experiences I have ever had.
Response from Alto Med SupplyJul 29, 2026
Hi Jodi, thank you for taking the time to share this, and I'm sorry your experience with us fell short of what it should have been. I understand how stressful it is to see a large amount charged while an order is still being processed and sorted out. I want to confirm that a full refund of the entire amount has now been issued to you, with every fee waived and no deductions of any kind. Standing behind our customers when something goes wrong matters to us, and we've taken your comments about the product listing on board to make sure the details are as clear as possible for everyone. If anything at all is still outstanding, please reach out to us directly and we'll put it right straight away. Best regards, Alto Med Supply