ALT. FragrancesReviews of altfragrances.com

Amazing customer service 👏

I bought from this company on December 28, 2025: the 100ml for $50 and 3 for $100. Plus a mystery bottle for $19. I received my order on January 8, 2026, and right away, there was a leak; one bottle was leaking and caused the entire package to smell and create an oily mess. The 3 for $100 deal was incorrect, and I didn’t receive the selection I had chosen. Immediately, I emailed the company, and since January 8th, I have sent three emails with no response to assist with my order. It has now been four days with no help. I will give it until Thursday (one week), and if no one from the company responds, I will be forced to deal with my credit card company and will file a complaint with the BBB. I would not recommend this company. None of their perfumes I chose smell like the original, as they claim. Moreover, the scent doesn’t last long—only a few minutes at most. The mystery one I received for $19 smells like cheap perfume, and that also did not last. I do not recommend this company! It’s better to just pay a bit more for the actual brand they claim their products are inspired by.

Great response time. My issue was resolved quickly as well.

I am a first time buyer but I will say this customer service is great. They were prompt, and they resolve my issue quickly.

I love the fragrances that I have received in the past. My current order was shipped with the wrong product. I contacted ALT and you were very quick to answer me and correct the order. Thank you for that

Absolutely love the fragrances. I had a little issue but it was quickly resolved. Customer service was great!!

Wow, ALT customer service went above and beyond in response to a mix up on my order. They corrected my order so fast, ALT has the best team ever. I will definitely order again.

It’s not often I’m left totally and completely satisfied!