ALT. FragrancesReviews of altfragrances.com

Very good customer service. They were propped in getting back with me and correcting the problem.

Great products, fragrances smell top quality and actually last. I’ve been buying for a good while now and customer service is fast friendly and very attentive if you have any issues or concerns. I had an issue with package being lost. Keep in mind that was a carrier and shipper issue and ALT went out and sent a completely new order for me. Thanks ALT, I will continue to purchase from you guys

This people is tottaly fraudulent people Show in invoice one think and send you others I bought 6 bottle then they are offer 3 bottle extra free Made at invoice but when I open it send me just the bottle which I was pay for it I email three time to Costomer service still no answer I send invoice pictures and pictures of I recived

My products were delivered with lids not tightly shut and the fragrances leaked. Alt immediately sent replacement products without any hassle.

Not only are the scents great, but customer service is top notch. I received a bottle that was broken during shipping, immediately emailed them photos, and my replacement was on its way the next day. Will certainly buy more from here.

First purchase. Ordered 5/$150. 1) I wish I had read reviews from other sites that carry Alt. Fragrances products, which are much lower. On Google, even the review averages shown at top in “Sponsored Products” show lower reviews than what is displayed on the Alt. Fragerences’ website. I suggest putting “Alt. Fragrances,” the name of the scent you are looking at with the word “reviews.” Also, Reddit & TrustPilot are usually good for reviews. 2) Out of 5 fragrances, only 1 (Cherry Smash) was NOT on the pleasant side, but the scent of 4 only lasted LESS than 30 minutes, & the scent of the other 1 vanished in LESS than 90 minutes. So, I feel I’m NOT really saving anything if I must strip down and reapply the spray every 30 minutes. Ugh! 3) Directions on boxes say to spray on skin & not to rub, or it affects the scent, which led me to be concerned that with the fragrances being oil based that they might leave spots on my clothes. Real quality perfume does NOT include such directions. 4) At least one bottle leaked from loose lid. Three others also had loose lids, but missing liquid was not obvious. Boxes were damp & had strong mixed odor. I could NOT return because I threw the damp & smelly boxes away. Also, “returns” are only given as store credit or exchange, which is NOT really a return, but, either way, only an exchange. 5) I did reach out to support / customer service with pictures and text about the leaking & damaged boxes. The first response came in 17 hours and very politely said they could only offer “store credit or replacement” for the bottle that leaked the most & other than a brief “sorry to hear about” there was no real response to the damp & damaged boxes. I replied in about 5 hours that I would take the “store credit” (something is better than nothing) and that I was disappointed they didn’t respond about the boxes and that I felt an exception should be made to let me send the fragrances back without the damp and damaged boxes. Their second reply took 51 hours, & they did NOT mention the boxes or my desire to return (aka-exchange) all 5 bottles, but they did provide a $29.99 store credit (something is better than nothing?) so that I can use it to get another bottle that most likely smells okay, can only be sprayed on my skin, and lacks scent longevity. So, LESSON LEARNED.

The product is amazing and the customer service is amazing! They are very proactive!! Thank you!!

Great customer service, listened and took care of the issue