Dennis
I purchased some Oakley snow goggles…
I purchased some Oakley snow goggles online but when shipped I received the wrong color. When I called to tell them about the goggles they told me they didn’t even have the color that I ordered and someone needed to change the picture that was online. Unfortunately I needed them ASAP so I added 2 day delievery and of course no one gets refunded for that. Everything else was fine, they just need to update their site I guess.
Response from Als.comJun 20, 2018
Hi Dennis! We apologize for this! Due to the circumstances you should have been refunded for the shipping that you paid, and we have now refunded you. It looks like we attempted to call the number on your order and just missed you! Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Als.com Customer Service 435-554-8257