AlpinestarsReviews of alpinestars.com

Very disappointing customer service,won't be buying anymore equipment from this company 😒

Bought an Alpinestars motorcycle jacket 2 years ago only for it to recently have the zipper snap off. I contacted the place I bought the jacket from and they have been passing my messages on to their alpinestars rep. The rep said that because it’s out of warranty that it cannot be replaced or fixed, however, under the ACCC im entitled to a “free repair to a minor problem”. The rep has disregarded this information leaving me quite annoyed. If they don’t come to a resolution I won’t be buying anymore alpinestars products and will advise other people not to either.

Do not trust any equipment that is Air equipment from this company Alpinestars . I had a race AIR Race Tech vest showed that it was completely good and ready to deploy on sleeve as it should. when I crash, the airbags did not deploy properly and rear back protector still in tact. NEVER DEPLOYED. Alpinestars keeps telling me how my accident was correct though their data was wrong and shows proof of BAD PRODUCT with errors. They tried giving me back same vest and charge $300 saying vest is okay. I WILL never trust them or work with them again. HOW CAN A RIDER TRUST THIS COMPANY. DO NOT BUY AIR RACE TECH ALPINESTARS 100% faulty errors and doesn’t work.

Ordered some motorbike gloves Women Stella Freeride V2 Gloves - XS / Black1 Women Stella Freeride V2 Gloves When they turned up it says cycling on the label but nowhere on the website it states they’re for cycling. Really annoyed with this. These provide no protection at all on a motorbike. Nice one

I discovered that all of the Tech Air Off-Road have a manufacturing defect that results in the chest protector being crooked. When I submitted a review on their site I was sent a notice to revise my review. Every review that I submit is being sent back to me with the request that I revise it. This leads me to believe that they will only approve positive product reviews on their website, which is a dishonest way to operate in my opinion.

Ho chiesto un ricambio per una bretella elastica di un paraschiena da 180€. Dopo varie peripezie, il negoziante mi comunica che Alpinestar le fornirebbe a 40€ la coppia, ma non sono disponibili, non le consegnano. Vergognosa customer experience.

Avoid this company like the plague! Absolute nightmare to deal with, they ship stuff from Italy if you’re buying in the UK and every part of dealing with them is horrendous. Sent me bike shoes in US sizes that I paid £200 for and trying to send them back for a a refund the past 3 weeks has been a nightmare. Customer service is non existent they reply every week or so, it’s like they’re being intentionally difficult to stop you getting a refund. Do not under any circumstances shop with these people you will absolutely regret it.

Sono 3 volte che scrivo nella chat per chiedere informazioni e 3 volte che non rispondono (nonostante c'è scritto "risponde entro pochi minuti") sembra una presa in giro. E la cosa assurda è che già non rispondono prima di vendere,ho serie difficoltà ad immaginare il post-vendita. Mi rivolgerò direttamente ad un rivenditore