AlpinestarsReviews of alpinestars.com

I prodotti si deformano subito e le grafiche sbiadiscono in fretta. Delusa

Pessima qualita' dei prodotti Motocross. Una volta avevano ben altri standard qualitativi

If you want crappy products & non existent customer service, buy from alpinestars! I had to chase them down after 5+ emails over the span of 1 month asking them for an update on the warranty on a leaking rainsuit. When I finally got a hold of them they couldn’t give me an estimated turnaround time for sending the rainsuit in for testing. He said this is part of the warranty procedure. The part when they try to hide from the customer. We love alpinestars but no longer will support a brand who won’t own up to their mistakes.

Customer service is absolutely appalling i wanted a pair of Alpinestars radon relaxed fit jeans in blue 36W 36L they come up in different sizes depending on what colour you get so I emailed Alpinestars and got nowhere fast very unhelpful i sent about 5 email I did get the odd reply I sent pics in my last email and had no reply from them The Alpinestars Radon black come up big in the waist and perfect in the leg and in the blue they come up perfect in the waist and skinny fit in the leg. I went to J&S 1st then to Essexs bikers the to Sportsbikeshop and a few stalls at a bime show and all off them were the same. 2 of the shops said for some reason they do come up different and they don't know why

I want to learn, is this Thealpinestars account fake?I gave order.But I cannot connet with them?

Have purchased many items over the years from this Company,and have been happy until ,I got my tec 7 Motorcycle boots from millennium in st Helens.bought In good faith thinking they were waterproof,but sadly After only half dozen rides they were flooding and not letting water out.the was a reaction with the boots and they really stank ,got in touch with the company to ask for help and got a fob off from italy.ive owned many boots never had trouble like these,ended up paying over £500 for guaranteed waterproof from Daytona. Pity they put short term gain over long term loss.I have no confidence in after sales to purchase anymore products of them.

Marianna @alpinestars was so helpful with my issue with my S-MX+ boots and was very helpful with dealing with the issue I am very grateful for all her help and the great communication from the emails

ZERO response from customer service as about making a return from the UK. I took a punt that a large company like this would have a simple way to return goods from the UP, like all of their COMPETITORS. Unfortunately as per lots of other comments on here Alpinestars customer service is non-existent. Do your self a favour and buy from a reputable UK company - I so wish I had.