I’m honestly shocked by the level of customer service (or rather, the complete lack of it) from Alpinestars. Over a week ago, I reached out via email to inquire about a few of their products that I was genuinely interested in purchasing. When I didn’t get a response, I followed up through their chat service four days ago, and still, absolutely nothing.
For a brand that sells premium-priced gear, you would expect a standard of service that matches the price tag (or even any kind of that). Instead, the experience has been the exact opposite: unresponsive, inefficient, and frankly, disrespectful to potential customers. It’s unbelievable that a company operating at this level hasn’t figured out that customer service is a crucial part of product quality.
Their loss, I’ll be taking my money elsewhere. Some companies seriously need to learn that ignoring your customers is the fastest way to lose them.
LE
Le
Disrespect for customers
Firma propaguje obleky Tech Air 10 do svých kombinéz, ale ty jsou v praxi velmi problémové oblek tech Air 10 škrtí pod krkem, protože není technicky dobře vyřešen a kompatibilní s jejich kombinézami (zkoušeno s různými velikostmi a druhy jednodílných i prémiových kombinéz),společnost v této věci více méně prakticky nkonstruktivně a smysluplně nekomunikuje a co je opravdu smutné, že nakonec přiznáá, že tyto obleky jsou závodní jezdce nejsou vůbec používány stylem pro komerční koncové zákazníky, protože aby byla zajištěna kompatibilita a pohodlí jezdců jsou tyto obleky tech air 10 rozpárány a všity do kombinéz. Na snahu o technicé řešení s jedním oddělením ALpinestars to v nekomunikuje a tak je zde krásná ukázka paradoxu, jak na jedné straně špičkový jezdci propagují něco co v podstat v provedení pro komerční zákazníky je naprosto jinak (jako třeba pití obyčejné vody v lahvích Red Bullu) ... Je smutThe company promotes Tech Air 10 suits for its suits, but in practice they are very problematic. The Tech Air 10 suit is a pain in the neck because it is not technically well-designed and compatible with their suits (tested with various sizes and types of one-piece and premium suits). The company does not communicate in a constructive and meaningful way on this matter. What is really sad is that it finally admits that these suits are not used by racing riders at all, in a style for commercial end customers, because in order to ensure compatibility and comfort for the riders, these Tech Air 10 suits are ripped open and sewn into suits. The effort for a technical solution with one department of ALpinestars does not communicate, so here is a beautiful example of the paradox, how on the one hand top riders promote something that is essentially completely different in its design for commercial customers (like drinking ordinary water in Red Bull bottles) ... It is sad how Alpinestar despises end customers and prioritizes racing riders, but only thanks to the general end customers can the company truly live ...né jak společnost Alpinestar pohrdá koncovími zákazníky a jsou pro ni prioritní závodní jezdci, ale jen díky plošnýmkoncovým zákazníkům může splečnost opravdově žít ...
AR
Ashish Rungta M.
Will change your oder per their convenience
They changed my order without talking with me, resulting in the hassle of returning product and having to deal with refunds and delay in product I wanted. Extremely poor service. They don't understand how to deal with American customers.
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Luca I.
CONTINUI E PERENNI PROBLEMI CON TECH AIR-10 versione 1, ma alla fine risolti
Oggi sono uscito con il tech air-10. Come sempre ho avuto problemi con l'accensione A CASA del sistema. Una volta acceso, da fermo rimaneva verde per un paio di secondi poi la base led si spegneva. poi si riaccendeva e dopo un minuto stessa storia. Ma salito in moto diciamo che è rimasto acceso per un 70% del viaggio.. ma a detta di Alpinestars il sistema "dovrebbe " essere acceso ugualmente ( Cio non toglie che è uno stress vedere i leds spenti e pensare: funzionerà?? ). Quando mi fermavo si spegneva e non riuscivo a mandare la segnalazione tramite app perchè a quel punto non si connetteva ( ekkekkazzo.. ) Ma a furia di tentare a connettermi, sono riuscito a mandare due segnalazioni. Fossi in Alpinestars richiamerei tutti i sistemi e farei un metodo di accensione COMPLETAMENTE DIVERSO !!! Sconsiglio a tutti questo sistema finchè non cambieranno modo di accensione
AGGIORNAMENTO20.07.26 ): due mesi fa sotto mia richiesta mi è stato sostituito con la versione 2 gratuitamente. Hanno cambiato l'accensione finalmente.
AC
Alex C.
Very nice quality products
Very nice quality products, even though I got a kids size glove, which wasn’t described! But very nice customer service to help me with the refunds, so I could buy the right one!
LM
Lawrence M.
I CAN'T GET MY HELMET SHIPPED!!
I CAN'T GET MY HELMET SHIPPED!!
ONCE YOU ORDER YOU CAN'T CANCELL!!BAD COMPANY,VERY SLOW GO TO REVZILLA!!
HH
hired H.
alpine star smx 1 r v2 shoes
I brought a pair of Alpine star smx 1r v2 shoe and the glue on the left boot Velcro buckle has completely come apart from the Velcro strip - These boots are only a week old (Worn x4 times). When I returned the boots to the store of original purchase I received appalling customer services from amx Bendigo! I will not be buying any more products from them and I will give alpinestar a miss next time i need gear. This has left a bad taste as the boots are not even a week old!
