AlpinestarsReviews of alpinestars.com

Products do not work. Paid £100 for waterproof motorcycle gloves that are useless

Have been buying alpine stars for years. Boots, gloves and jackets. All have been good in terms of weatherproofing etc, but always seem to have issues with cheap and sub standard zips. Paid near 300 quid for my latest Jacket and the zip hasn’t lasted more than a few months.. totally hacked off and had enough … will never by Alpine Stars again. Not even gonna go down the customer service route.. as the reviews make it clear you are wasting your time.

Ordered waterproof jacket and trousers on 3 September for a motorcycle trip. Still not arrived on 8 October. I had to buy replacement kit to cover the trip. UPS tracking shows the parcel stuck or lost in transit. Alpinestars customer service has been unhelpful. No refund offered. I've been told to wait another 10 days while they sort out a dispute with UPS. That is not my problem to wait on. Five weeks and nothing to show for it. Disappointing. Will not be purchasing any further items from them. If things go wrong do not expect any customer support

Terrible customer service – missing items and damaged order (Order: AE20202745) I received my order split into two shipments. One box was completely empty, and the other arrived heavily damaged. I contacted customer support immediately with photos and details. After an initial reply from an AI, communication stopped completely. I have tried following up via email, but I have been left without any updates regarding my refund for the missing items or a return label for the damaged package. I am traveling abroad in a few days and need this resolved immediately. Leaving a customer with a package worth over €600 with missing items and no response for days is unacceptable. I expect an immediate resolution and refund.

Been a customer for over 20 years with all the latest equipment... sent 4 emails regarding quality and no replys .. you have lost a loyal customer ... dont buy anything g quality control are on meth !

Qualità del prodotto pessima e assistenza clienti altrettanto deludente. Scarpe utilizzate pochissimo e praticamente nuove, ma che hanno presentato un difetto importante. Alpinestars si è rifiutata di intervenire perché la garanzia era scaduta da circa 3 mesi, nonostante le condizioni praticamente perfette delle scarpe. Considerando sia la qualità del prodotto sia la gestione della richiesta, consiglio di orientarsi su altre marche che offrano almeno un’assistenza clienti degna di questo nome.

Extremely disappointed with Alpinestars customer support regarding safety equipment transparency. When I contacted their US support line to ask how a customer can verify the manufacturing date of an electronic Tech-Air airbag system before purchasing, I was told that "no one can tell you" and that you simply have to buy it first and find out afterward. An electronic airbag is a critical, life-saving safety device with mandatory service windows and battery lifespans—not a t-shirt. Expecting riders to blindly purchase expensive safety gear without knowing if it has been sitting on a shelf for years is a massive safety hazard. Brands charging top-dollar for protection systems should be completely transparent about production dates and batch freshness. Buy elsewhere if you want to ensure your safety gear isn't already expired out of the box.

Bof niveau marketing impossible d'annuler la commande alors que je viens de la passer et que j'ai oublié d'activé le code promo. Si j'avais voulu l'annuler obligé d'attendre le colis et de le refuser complètement bête. Bref nul comme site de e-commerce. Sinon le produit est bien.