Alpha Paw IncReviews of alphapaw.com

The mug was ordered in early December and arrived Jan 7. Two of the dogs of the three on it are the wrong breed or color. Was to have gotten a digital copy of the art- never got that.

I have ordered several items from this company and have been 100% satisfied with all of them. 2 beautiful coffee mugs, a pillow case and a Christmas ornament have all arrived in perfect condition. The item I ordered around Christmas did take a while to arrive, but the rest of them were in my hands within 2 weeks. I also like that they ship their mugs in molded Styrofoam containers so they don't get broken in transit. I would highly recommend their products to anyone who loves their furbabies!

The mug is both well made and looks great! I ordered it for my spouse as a gift, and he loves it!

The large mug I purchased was the greatest gift I've ever given to my sister. That's what she said! Made me so happy. Made her so happy. The illustration was her home, on the dock, on her lake with her husband and cat. The artist's depiction was very much my sister's daily mornings. Thank you so much for providing delight and joy!

I ordered my mug on February 17th and received it on March 11th. So, if you are looking for speedy service and delivery, this company is not for you! After waiting so long and receiving emails stating my mug was being customized by their art department, I was anxious and excited to receive it. Upon opening the package I was surprised to find the SIZE of my characters. Not only were they extremely small (largest 2 centimeters and smallest 1 centimeter), the writing was almost illegible. I was EXTREMELY disappointed. I informed the company and they so kindly (cough cough) offered to re-do the mug for a 50% discount (REALLY you'd like me to give you an additional $14.31 for ONE coffee mug). Ridiculous considering your creative art department should have clearly been able to see that the writing was virtually unreadable and the animals are only visible if you hold the mug right up to your face. Beyond disappointed!!!

Guaranteed delivery by Christmas.... didn’t get product until mid-January.

Very very disappointed! I paid $60 for a picture that when it arrived had stains on it AND the digital image was off... the dogs tail was cut off at the end and you can see where they pieced the image together. I contacted them and was told to PURCHASE A NEW ONE. I refused and now they haven't responded to any messages. Never again! Don't waste your money!

Highly Recommend! I bought (1) mug for my husband and (2) for friends' birthdays. They make great gifts. High quality mugs and the custom artwork is fantastic. I will buy from LuluFam again.