Alpha Paw IncReviews of alphapaw.com

I've purchased three products from Alpha Paw, the car ramp, the Paw Proof Throw, and the Dental Mouthwash. All three products were shipped right away. My six-month-old puppy absolutely loves his Paw Proof Throw and uses it daily. I'm still training him to use the car ramp, but he's getting the idea! The Dental Mouthwash (that goes into his water bowl) proved to me that Alpha Paw truly cares about its customers, as the bottle arrived with the cap partially open and the contents leaking. I let customer service know by email, was cheerfully and promptly given a credit on the books, and was immediately mailed a replacement bottle, which I felt was truly fantastic customer service. Thanks for your amazing customer service, Alpha Paw!

Horrible customer service and return policy. 1. I was scolded for sending too many emails trying to exchange a blanket. Yes, exchange a non used item for a different color. 2. Then I was told it would be a $20 restocking fee to exchange the item. 3. My other option was to buy the other color blanket and I get to keep the original blanket. Ummm, no , you were telling me that I can buy two blankets, and I have paid for both. There is nothing “free”, you are just making me buy two blankets 😡 Horrible customer service!!!!! I would not recommend shopping with them.

I’m so angry. I bought a ramp from Alpha Paw and it broke in the middle of the night when my 20 pound senior dog was going down and woke me and my husband up. I then emailed Alpha Paw and the replied right away offering to send a new ramp and to confirm the color. I have now written them 6-7 times with no reply back and my poor dog can’t get off and on our bed without me helping her. It’s been 6 days no with no reply. Such bad customer service.

Ramp didnt work too steep and slippery. 7 emails to return no response back Company phone disconnected Bad product and theworst customer service. I would beware in using alpha paws a scam

I purchased 1, single bag of their dog biscuits and I received 9 emails related to the purchase. That's about 7 too many. In addition, my dog ate 4 biscuits then lost interest. I left another one out for him and my dog expressed his dislike for the biscuits by throwing-up the biscuit. Now I have a nice green stain on my off-white carpet. I will never purchase another product from Alpha Paw again.

I ordered the Dach Ramp and paid via Paypal. It arrived promptly within a week. I had it less than 1 week and it broke with my dog on it! It said it was rated to support 80 lbs. My dog is 70 lbs. Dowels which fit into slots to adjust the hight broke where a stape or brad had been inserted to secure the dowel. I tried to call Alpha Paw to no avail. The number listed on my PayPal reciept was for a demolition company. The number listed as customer support was busy then went dead. Sketchy? I emailed the customer support and they responded asking for a photo. Well, I fixed the ramp by buying a 5/8 inch dowel, removing the broken dowel and glueing the new dowel inplace, the way it should have been done to begin with. Buy from Petco or Chewy. You can actually contact them. They make it easy to return items and get a refund. Don't waste your time with Alpha Paw.

Do not order from them. Their return process took days and all kinds of emails before they would send me a label. Plus a $20 restocking fee.

Fantastic customer service! I was given options to fix my issue! Super friendly and positive!!