Alphamarts.comReviews of alphamarts.com

Received a defective product and it’s been impossible to get someone on the line. The only way to communicate is via email and they will not assist with the return. They insist that I need to unpack the box again, put the umbrella together and take pics of it looks sided so they can determine the defect and sent me a part to repair. This is ridiculous and in no way what I want. Will never order from there again. Their return policy is atrocious.

I'm not sure why people are giving bad reviews about this site. I ordered 4 sling chairs, sure the shipping took a bit long than Amazon or wayfair but still came within 2 weeks of ordering. I was lery about the quality when I first ordered, because they were about $100 dollars cheaper than everywhere else I looked when buying a pair, but after putting them together, they are a pretty good quality item, as good as the ones we bought from Big Lots about 4 years ago. I will continue to buy off this site and I will definitely recommend!

Very poor quality. Seat cushions hard, pieces don’t match up, very unstable, seat backs don’t support. Requested full refund, company refused. Do not order!

I bought an item on your website that stopped working correctly after 9 months. I contacted customer service in hopes of getting a replacement or a refund. I was very impressed with the promptness and efficiency of the customer service representative, Tiffany. I now have my new item and I’m very happy!

I am very pleased with customer service. The original table was received with a crack in the table top. After a few pictures and email the table was replaced. Great product. Great customer service!

Original product was faulty but this company stayed true to their word and although it took many months due to the pandemic they came through! Very happy with product and customer service was excellent!

I just want to say that this company has great communication and went above and beyond to make a happy customer. My item was damaged and I ordered it off of Wayfair and Wayfair wasn’t able to help me with the damaged items since they were assembled already but Alpha Mart was able to not only get me the pieces I needed replaced and I offered to pay for it, but they said it wasn’t necessary and they sent me out the parts free of charge. You now have a customer for life!! Thank you

I received my sofa with a piece bent so that it wobbled. I contacted customer service who responded within a day and helped me address where the problem was. They then sent me a replacement piece. Excellent customer service!