Alphamarts.comReviews of alphamarts.com

We had a minor problem with our fire pit but they rectified the problem immediately. Customer service is excellent! They respond to emails very quickly and keep you updated along the way. Very rare these days. I would definitely purchase from them again.

I order the 4 piece wicker outdoor furniture with firepit, and had a couple issues with two different pieces and both were resolved quickly. First issue I had was the sofa leg had a piece of the wicker that was "cut" so, I was sent a new sofa leg. Second issue I had was with the fire pit. The hole were the legs connect seems to be stripped, so the bolts just kept spinning. At first I asked for a new screw kit, which was sent. When I recieved the screw kit, the same results were yielded. I requested a new fire pit top, and ther said they would send a whole new fire pit, which came within a couple days (just in time for Labor Day BBQ).

I wrote that our umbrella broke and within 24 hours we had a reply. The replies were constant until we received the replacement within a week. This was the easiest system I have ever used to work with a manufacturer.

I bought 2 chairs through Amazon. One came without the cup holder. I emailed the company and they responded right away and corrected it in a better than timely fashion! It was a pleasant business experience and I look forward to purchasing more and telling my friends.

Company Contact was available on the weekend , took the issue and was responsible to resolution.

We had a little hiccup with the wrong color being shipped. But this company took care of everything for me. They were very pleasant to work with. Customer service skills were top notch. Thank you so much.

Do not order from these people. Their customer service is horrible! Ensure you understand the process if you have an issue with the order, as there is no phone number to call, and they will not call you back upon request. Additionally, they will not refund your money if there is a problem with the order. Please note that you can also order these same products from another vendor.

Honestly great quality furniture for the price. Exceeded our expectations. What really surprised us was the quality of the pillow covers. Super thick and durable. Most stuff is so cheap nowadays . I also had a question about assembly and they responded immediately via email on a weekend. Thanks guys!