Alphamarts.comReviews of alphamarts.com

Responded to my email in a timely fashion. Kept communicating until resolved.

The greatest asset any customer oriented company can have is excellent communication skills combined with an understanding and empathy towards the needs of their customers. These traits were exemplified recently by Alphamarts customer service department when my order for an outdoor table was damaged in shipment. The Alphamarts staff were quick to respond to my need and provided a solution that was acceptable to me. I could not have had a more pleasant experience with a customer service representative.

My new table umbrella lights stopped working. After a few emails back and forth the team helping me determined I needed another one. It was here within days! Kudos to all involved in this. Customer service A1.

We ordered the antique style cabinet, which arrived earlier than expected. After going through the parts list we noticed that the holes on a panel didn’t align with the corresponding one. We emailed Alphamart and they responded the next day with a solution. After they learned that the warehouse was out of stock on that panel they contacted us and told us they would send another cabinet. They kept us informed and we received the new one that fit perfect.

I purchased a Phi-Villa patio furniture set with a firetable. I was happy with everything. I needed to do a warranty claim a few months later. It was a fast, smooth easy experience with great customer service. Thank you

Love the grill! One of the burners and the regulator stopped working. I contacted customer service and they responded quickly, shipped the replacement parts and now it’s good as new! Highly recommend this grill and company.

Our table and 8 chairs arrived promptly, in great condition, but one of the chairs was wonky after assembly. I contacted Alpha Mart and they were rapid in replying. Although they offered to send me replacement parts, they also sent a simple video showing how to simply flex the chair over a 2x4 to straighten it. Simple, but effective! Problem solved.

The after purchase service I received when I had questions was GREAT! I had emails from three different people and all were very polite, respectful, and informative. (which was probably hard for them to do with the silly questions I was asking and not understanding what I was being told to do!) The product, a 15' patio umbrella, and is a good product. There are only 2 draw backs: 1) the light button is NOT where it is shown in the instructions, it is at the end of the middle spine of the umbrella, 2) how hard it is to turn the handle to raise the umbrella. I'll be calling Customer Service again asking about using Slip-It or WD40 to see if I can make it work better w/o voiding any warranty. The 149# weight limit of sand needs to be increased to 199#. I have my umbrella up on a 2nd story deck in direct sun (when closed I do have a cover over it) and when open it is sturdy. When it gets breezy the umbrella will twist and turn and creak and groan but it holds pretty steady umbrella wise. I have it right behind my love seat and it gives me good shade for 1 chair and the love seat. If I had it in front of the love seat it would give good shade for 2 chairs, a small coffee table, and the love seat.