Alphamarts.comReviews of alphamarts.com

Excellent customer service. received a damaged table top, after a few email exchanges a new table was sent.

They couldn’t send me the right video to show correct installation of the roof. The book isn’t clear. Tech helpers on phone aren’t well trained to help. I spent over an hour on hold and when they came back they said someone would email me. Never happened

Very good service. Had a wrong part and they replaced it. Good quality.

I purchased outdoor furniture from another retailer. A part was damaged and there were some missing parts on another piece. Alpha Marts replace the broken part and sent another new piece.They were great to work with and very responsive.

You got back to me straight away with my query very impressed with customer services. 5/5.

Ordered a patio table from amazon and the table top came with a manufacturing defect where they welded the bolts in the wrong place, making the screws not long enough to fit the stabilizing bars at the outer point of the bars because there was a large gap, and the center frame support too low to reach the table top holes. I sent a video showing the fault to alphamarts asking If I should return the table top and without any argument they told me they would send a new table. Unfortunately the replacement had the same issue so it must have been from the same manufacturing batch. I purchased the table for my wife's birthday and she really likes how it looks, so because the company sent me a full replacement I took a trip to the hardware store and purchased some hardware to make it fit. I can't give 5 stars because the product required modification to properly assemble, but the fact that the company sent a replacement without question shows they care about their customers and stand by their products. EDIT. Upon reading my review, Alphamarts reached out to me to and offered a refund exceeding the cost of the hardware I purchased. I want to be clear that I did not contact them again after they had sent me a replacement table, they contacted me. I simply made a personal choice to buy the longer screws and spacers needed to overcome the manufacturing fault because my wife really liked the table. That the company voluntarily reached out shows this company takes customer satisfaction seriously. I can honestly say you can purchase from this company with confidence. If you do have an issue with any of their products they will take full responsibility and make sure that issue is resolved. They didn't want me to fix the issue, they wanted to stand by their product and fix the issue for me and were genuinely concerned that I decided to fix it myself. I am updating my rating because of the quality of their customer service. It's a rare example of what customer service should be. Should I be in the market for another product that this company sells, I would be more likely to buy from them again because of their commitment to customer satisfaction.

I ordered an outdoor umbrella and when received there were some defects on the cloth that had me concerned that water might be able to pass through. I contacted Alpha Mart as per the documentation included in the box. They were very prompt and responsive and provided a resolution quickly. I highly recommend Alpha Mart and will definitely order their products again!

I received half my order (chairs and umbrella) and no table. Email received stated all my items were shipped and delivered. No phone number to contact only email. I have sent 5 with no responses. I'm out a table and my money at this point.