Alpha Defense CO.Reviews of alphadefensegear.com

The products are fine and I wish they had better customer service. I bought the wrong amount of face masks, my fault. They cost $50 for 4. I was trying to get 5 masks for $8. Alpha Defense did refund me. I appreciate it. The products are good. They just need better customer service and communication.

Ordering was easy, item came in only a few days and was of good quality. But one of the adapter pieces broke when installing. Reached out to Customer Service a couple different ways. It did take 3 days to get a response, but once I did, took a 3 minute chat to get the issue resolved and replacement parts on the way.

My orders never got to me and tracking DHL is bad customer service no good..I'll never buy from them again.

Order was on 12/27/22. Son has ordered from this company before with no issues. 12/29/22 order is sitting with DHL. No movement. No way to contact them. "Trouble with phone lines". 01/3/23 Why no tracking # yet? 01/4/23 Where is my order? Still shows sitting at DHL. Finally got an email message stating it is being processed. 1/5/23 message states DHL is awaiting pickup for USPS. I will not be ordering from this company again. I normally read reviews about a company before I purchase, however, as we had ordered before with no issue, I let my guard down. In this day and age, in order to stay in business, you need to stay on top of shipping and customer service. Quality control is of the up most importance.

I placed order 2 weeks ago and have heard nothing from ADG since except several spams email to try and get me to order more items. The "Chat" function they have on their website is a joke, it is not a true Chat" function and is nothing more than intentional deception. DO NOT USE THIS COMPANY!

Very disappointed, they took my payment no problem. All I got was an order number but no way to track the package. Tried customer service but no live answer and the chat left me sitting for half an hour until they closed. Hopefully I get my order eventually. Probably my last visit to the site. Will definitely be unsubscribing from their list once my order is resolved.

i am so upset with your customer service, My name is Tim Jonson and have not gotten any of my things,

I've made a few orders from Alpha Defense with no issues. Unfortunately, this is not the case with my latest order. No communication, no returned phonecalls, lack of customer service, I could go on, you get the point. I've delt with some shady companies in my past, didn't think Alpha Defense would be one of them. Kudos for our past transactions, legal proceedings soon to follow on my last one.