https://www.instagram.com/alphadefenseco/ http://alphadefensegear.com/
Alpha Defense CO. (alphadefensegear.com) has 140 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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140 approved reviews, newest moderated first
Steve H.
Ordered 3 weeks ago. tracking form says it has been delayed, no one to call, etc. UPSPS has no information on tracking number sent to us nor DHL ecommerce tracking number given has no information. Beware when ordering from this company! Buyer beware! Scam!!!!!
JW
I ordered their face shield product 5 for $15 and an additional shield over 10 days ago. I received order confirmation and payment was sent via PayPal. I have since followed up via chat as there is no active phone line “due to COVID-19 safety precautions,” and have yet to receive a response. I have emailed their customer service line but have little confidence that I will receive a response, especially after reading the other reviews here. Fingers crossed and Time will tell, but I would look elsewhere for product; this has been far less than an ideal customer service.
William F.
Very poor customer service can't get hold of anyone
Danny P.
Ordered the 5 face set never received wow what a way to scam. How can a company like this be allowed to operate complete fraud.........no contact and no way to contact at all and just took the $.
Dusty John M S.
Wow took 11 days to get my order and its all made in China!!!! Got me once but it wont happen again. I also paid for USPS shipping and they sent it part of the way through DHL and the rest usps. Buyer beware!!!!
Jim
Same as everyone else. Ordered product, received shipping notice. Then nothing. Customer service is non existent. Wish I had read reviews before ordering. Zero stars if I could.
Ru
Absolutely the worst company in existence. Bought merchandise from them, never shipped. Just got a mail telling me, sorry it can't be shipped. No offer of a refund or anything. No replies to emails. No replies to PayPal disputes. Absolutely stay away from this company, else you'll lose your money.
Cathy G.
Placed an order on March 30th and I am still dealing with this headache. Attempted to get a hold of this company for months and could not reach anyone. 3 months later, a package arrives with 5 face shields but all were wrong. I finally get a hold of the company, after putting in a complaint with the BBB, to tell them that I was no longer interested in their products and that I wanted a full refund. I mailed back what they sent me and am still waiting for my refund. Horrible experience.