Alpha Defense CO.Reviews of alphadefensegear.com

Placed an order, Came very quickly - was 5 pack mystery masks and a decal.. got 5 masks that were all the exact same color and NO decal... Horrible mystery package all same color wow.. no email to email them a complaint or even ask questions

Ordered early April. Finally received an email early May merchandise was on its way. It never came. Contacted them late May. No response. There isn't an email or phone number so I had to contact them the same way again in June through the live chat. No response again. Finally an email was sent to me a few days later that my place in line was secure and they will contact me when it is my turn. Another month later and it's currently July with no merchandise or refund. $60 down the drain and I can't seem to get any information on how to report their fraud, so I have taken to writing poor reviews (deserved). Their Instagram ads must've bitten off more than they could chew in many ways.

Ordered 5 face shields on 6/26 and received my order in the mail on 7/2. The order was correct unlike some reviews I've read. Thanks Alpha Defense Gear!

This company seems to be a scam I paid for their product. They say it was shipped and since it shows delivered they can’t do anything even though I didn’t receive what I paid for.

I made an order on somewhere in the middle of June 2020. I got 2 sets of star hat bundles. One american flag and one pink flag. Both came with 3 random face shields and 1 random sticker. My order arrived and there was only one hat but everything else as correct. I went to their website. No email address what so ever. They have a live chat function but it was already closed (more on that in a a minute). There parent company SA Company had a customer service email (no response) and has the same physical location as Alpha Defense Gear. The next day I tried the Live Chat. I listed my problem and waited hours. No response. The top of the Live Chat has an estimated wait time for someone to respond. It just said hours for someone to respond. I waited for the next day and actually got someone to reply. "Crystal" says they are out of stock on all straw hats and wouldn't have any until after July 1st. I asked if that was why I didn't even get one of mine and she said no but they were low stock at the time. I then asked what I needed to do and she said come back to live chat after July 1st. Total crock. Don't waste your time. They say they are veteran owned but as far as I can tell they are veterans of the Great Toilet Paper Raid of 2020 or to take back the Golden Arches in Minnesota (aka McDonalds ) I have no doubt I will never see the missing straw hat. Not going to waste my time complaining to my credit card company.

They are a FRAUD! DON'T DEAL WITH THEM! I don't believe that they are VETERANS! I ordered a sun hat and they sent it promptly, but a week later they sent me another one I didn't order and double-billed my credit card! There is NO way to contact them! They have no phone or Email. They have chat which they NEVER acknowledge. At least I got something, most people get NOTHING! Read the reviews!

placed an order 04/05/20 finally received my order today 06/10/20. Did not get one thing correct in my order. Do not buy from this company. Customer service is off line most of the time.

After waiting over 30 days for my order and sitting on their online service chat twice (once for over 4 hours) I only received 2 of the specific items I ordered and the rest were totally random. Tried to call, but they removed their phone number and tried to wait for the chat, but once again after 30 mins could not sit any longer. Horrible service, horrible order would not at all recommend. Not to mention one of the ones we actually ordered that showed up was done so poorly it's ridiculous.