Ich habe online einen Poncho bestellt und bezahlt. Dieser wurde nicht geliefert. Keine Antworten auf meine E-Mails kein persönlicher telefonischer Kontakt möglich
Response from AlpacaMallMay 22, 2019
Wir möchten Ihnen einen herzlichen Gruß von Alpacamall.com senden und bedanken uns für Ihren Kontakt.
Gleichzeitig möchten wir Ihnen versichern, dass es unsere Mission ist, unseren Kunden den bestmöglichen Service zu bieten, und wir berücksichtigen Ihre Kommentare, Vorschläge und Ansprüche, um uns kontinuierlich zu verbessern.
Wir stehen Ihnen zur Verfügung, wenn Sie Fragen haben oder Hilfe benötigen.
SG
Simon G.
Customs chargeable on top of sales price!!
Long delivery, only to be then charged almost 50% of the value of the goods on top for customs and import duty, the goods having been shipped from Bolivia!
I believe there is a warning on the web site about the chargeability of customs if the goods are shipped from abroad. But any normal person does assume that the products offered on the web site are going to cost them what the seller offers them for, and not effectively half as much more.
Never again! Sad in a way, because the quality is OK.
Simon
Have now (23.05) received an answer from Alpaca. Answer says zilch. Will never buy from these people again. Although the product really is OK.
Simon
Response from AlpacaMallMay 23, 2019
We want to send you a warm greeting from Alpacamall.com and thank you for your contact.
Our company apologizes for the inconveniences this may have caused. We do not want to excuse ourselves with explanations, because we value and respect the times and commitments with our clients. We are working really hard to improve our products and give our costumers the best service we can.
We are available for any clarification or help you need.
CL
Céline
Belle surprise... Malgré les avis consultés après commande
Agréablement surprise. Colis mis à l'expédition dans la semaine de la commande. Arrivée en 2 colis. Articles totalement conformes à la description. Ravie. Ravive d'agréables souvenirs de voyage en Amérique du Sud. Merci.
DO
Donna
Maybe I should have read these posts…
Maybe I should have read these posts first. Trying to make an order online. Won’t go through. Call. No answer. Email. No response. I try again to order on line since I really like the product and don’t get an email confirmation so I decided it didn’t go through. Same thing happens. System just circles. I call. No answer. Email. No response. Now I’m worried I gave them credit card information.
Response from AlpacaMallMay 23, 2019
AlpacaMall.com apologizes for the inconveniences this may have caused. We have worked really hard to improve our costumer's service, because we value and respect the times and commitments with our clients.
MC
Mark C.
Great product but service lacking
I ordered two items from this company. I ordered extra shipping (FedEx). I received confirmation of my order, and the next day I received an email from AlpacaMall that one item, and one item only, had shipped. The one item arrived two days later, but shipped regular mail.
I called the company via its phone number, but they don't answer the phone. Nor did they reply to two messages that I left. I did receive a reply to my email that "our customer service team is looking into it." To be fair, I have not yet received a follow-up response, but so far I am not pleased with the service. I wish I had done some research on this company before I ordered products from it. Lesson learned; I won't be ordering from this company again.
Follow-up: The second item arrived, unannounced, a day after I originally posted this review. It arrived by FedEx courier, having been shipped from Bolivia to California. The product arrived quickly, and I now feel that I have received everything I paid for. Thus I am upgrading my review of this company. The perceived difficulties I had with my order could have been avoided if this company had better communication policies in place:
1. No one answers the phone at the number provided on the website. Instead, you leave a message to which no one responds.
2. I received an e-mail from the company indicating that the first part of my order had shipped, complete with a tracking number. I did not receive a separate email that the second part had shipped.
Hopefully AlpacaMall reviews these complaints and takes them seriously. It just makes good business sense to respond to your customers' concerns. I think I'll stick to Amazon.
Response from AlpacaMallMay 22, 2019
We want to send you a warm greeting from Alpacamall.com and thank you for your contact.
At the same time, we want to assure you that our mission is to provide the best possible service to our clients and we take into account your comments, suggestions and claims to continually improve.
Our company apologizes for the inconveniences this may have caused. We do not want to excuse ourselves with these explanations, because we value and respect the times and commitments with our clients.
We are available for any clarification or help you need.
LS
Lona S.
Shocking and fraudulent
Shocking and fraudulent
Placed my order, during which there was no mention of additional charges. After waiting and chasing the delivery, the courier company wanted a 35% fee ( in cash) to to hand over my order. Alpaca Mall have been completely useless...don’t answer their phone and e-mail response is stating that they cannot control the ‘extra costs’which they make no attempt to highlight at ordering.
Net result is €105 later I have no order and they have my money. Raising a complaint with Paypal.
DON’T buy from this company...they are frauds!
Response from AlpacaMallMay 23, 2019
We want to send you a warm greeting from Alpacamall.com and thank you for your contact.
At the same time, we want to assure you that our mission is to provide the best possible service to our clients and we take into account your comments, suggestions and claims to continually improve.
GU
Gueritault
Commande faite mi-décembre 2018 (83 €). Jamais livrée.
Commande faite mi-décembre 2018 (83 €). Reçu un mail de confirmation de commande. Puis plus rien.
Malgré plusieurs envois de mails, rien sinon parfois une réponse automatique bidon envoyée par un robot informatique...
Fuir absolument ce site qui n'est qu'une arnaque.
Response from AlpacaMallMay 23, 2019
Nous souhaitons vous adresser un accueil chaleureux de la part d’Alpacamall.com et nous vous remercions de votre contact.
En même temps, nous voulons vous assurer que notre mission est de fournir le meilleur service possible à nos clients et que nous prenons en compte vos commentaires, suggestions et revendications pour améliorer continuellement.
Notre société s’excuse pour les inconvénients que cela a pu causer. Nous ne voulons pas nous excuser avec ces explications, car nous valorisons et respectons les délais et les engagements avec nos clients.
Nous sommes disponibles pour toute clarification ou aide dont vous avez besoin.
SY
Synne
This company cheated me last december…
This company cheated me last december (2017).
I ordered and paid for three sweaters 1344 swedish kronor, and they only sent me one,
They don't answer my e-mails, or telephone-calls. I tell everybody what rascals and criminals they are. Shame on Alpacamall!!
Synne tel.0046709246080
Response from AlpacaMallMay 23, 2019
We want to send you a warm greeting from Alpacamall.com and thank you for your contact.
At the same time, we want to assure you that our mission is to provide the best possible service to our clients and we take into account your comments, suggestions and claims to continually improve.
Our company apologizes for the inconveniences this may have caused. We do not want to excuse ourselves with these explanations, because we value and respect the times and commitments with our clients.
We are available for any clarification or help you need.
