Alpaca CollectionsAlpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!
Alpaca Collections (alpacacollections.com) has 293 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
293 approved reviews, newest moderated first
Maribel P.
Very high quality items. I have bought several items thru your web with high customer satisfaction. This time is not an exception. However for Memorial weekend, a 10% additional discount was advertised, but when placed athe order it was not applied. Sad.
Response from Alpaca CollectionsJul 22, 2024
Dear Maribel, thank you for your loyalty and for sharing your positive experience with our products!
Edward P.
It was expeditious.
Response from Alpaca CollectionsJul 22, 2024
Dear Edward, thank you for your review!
Brian F.
Absolutely great purchase, a fine soft fabric and a perfect fit. I sized down to medium from my normal large (42R), which fit perfectly, so the men's blazer seems to run big. Be patient with the export process, it's worth the wait.
Response from Alpaca CollectionsJul 22, 2024
Dear Brian, thank you so much for your wonderful review!
Akshath
It may be a great item but a small as well overpriced as I think approximately it but other than that all the item are exceptionally great and the quality is super great and comfortable to wear.
sandra C.
Beautiful item, super fast delivery
Response from Alpaca CollectionsMar 27, 2024
Dear Sandra, we truly appreciate your kind feedback!
Eduardo A. R.
Excellent customer service by Renato, quick delivery
Response from Alpaca CollectionsMar 27, 2024
Dear Eduardo, thank you so much for your kind words!
lm
I had given a one-star review, but that wasn't fair to this company. Their return policy doesn't work for me (not providing a shipping label makes the process too expensive and cumbersome to be worth the risk from my perspective), but it will work for others. This company is responsive and kind and the products are very high quality. Hopefully you won't want to return yours! *********** Returns are too difficult and restricted (no shipping label and very short return window counting 30 days from when product is shipped out to when it lands back at your place). I won't order again, as it's just too much of a risk. Quality was good, but with an online order, easy returns are key.
Response from Alpaca CollectionsMar 21, 2024
Dear Lise, Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers as it helps us improve our services. Regarding the return window of 30 days, it is a standard measure. However, we offer flexibility if the client finds it difficult to meet the provided timeframe for returning the item. Additionally, we do provide shipping labels in certain cases, such as damaged garments or incorrect products. For exchanges, we cover the cost of sending the new product to you. We apologize for any inconvenience you experienced, and we hope you give us another chance so you can have the excellent experience we're known for.
Zachary M K.
The product is beautiful. What I DON'T like is that I ordered it 6 weeks ago and now it is $96 less expensive. I will think again before spending money with you.
Response from Alpaca CollectionsMar 21, 2024
Dear Zachary, Thank you for sharing your feedback with us, and we're thrilled to hear that you find our product beautiful. We understand your disappointment regarding the recent price adjustment. Please accept our sincere apologies for any inconvenience this may have caused. As a gesture of goodwill, our team would like to offer you a gift card for the price difference. It's important to note that product prices can fluctuate due to various factors, including seasonal changes and market conditions. We continuously strive to offer competitive pricing while ensuring the highest quality standards for our customers. Thank you once again for choosing us, we look forward to the opportunity to assist you again in the future.