Alpaca CollectionsReviews of alpacacollections.com

Response from Alpaca CollectionsAug 20, 2026

Thank you for your feedback, Ollie. We’re glad to hear that you were happy with the product itself and appreciated the quality and fabric. We’re sorry to hear that some of the product images did not reflect the experience you would have preferred while shopping. Our goal is always to present our pieces in a way that feels elegant, clear, and true to the garment, so your comments are very helpful. We will certainly take your feedback into consideration as we continue reviewing and improving our product photography. We truly appreciate you taking the time to share your thoughts, and we’re glad the product ultimately met your expectations in quality. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsAug 4, 2026

Thank you for your feedback, Joyce. We’re very sorry to hear that you are still waiting for your shawl/blanket, and we sincerely apologize for the frustration this has caused. We have already reviewed your order and are reaching out to you directly by email with a more complete explanation of the situation. We truly appreciate your patience and understanding while we work to address this. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsJun 4, 2026

Thank you for your feedback, Andrew. We’re sorry to hear the socks didn’t fully meet your expectations, and we understand your concern regarding the fiber composition. We do include the material details on the product page so customers can review the blend before purchasing, but we also understand that expectations can vary once the item is received in person. Your feedback is helpful, and we’ll keep it in mind as we continue reviewing our product selection and descriptions. We appreciate you taking the time to share your thoughts with us. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsMar 27, 2026

Thank you for your feedback, Bess. We understand that our products may feel expensive, and we truly appreciate you sharing your perspective. Alpaca fiber is a natural, premium material known for its softness, warmth, and durability, and our pieces are crafted with a strong focus on quality and craftsmanship to ensure they last for many years. That said, we completely understand that value can be perceived differently, and your input is very important to us. As a small gesture of our appreciation, our team will be reaching out to you directly. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsFeb 5, 2026

Thank you for taking the time to share your feedback, Tim. We truly appreciate your honesty and understand how details like return shipping can impact the overall experience. We’re sorry for the frustration this caused. Our return policy does outline that return shipping is not covered, but we completely understand your point and agree that clearer communication is important. Your comments are valuable to us, and we will certainly take them into consideration as we continue looking for ways to improve this aspect of our service. We’re glad to hear that you’re enjoying the hoodie now that you have the right size, and we appreciate you sharing constructive feedback to help us do better. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsJan 15, 2026

Thank you for your feedback, Christine. We’re truly sorry to hear about the issue you experienced — this is certainly not the quality or condition we expect our products to arrive in, especially at that price point. We completely understand your disappointment. As a gesture of good faith for the inconvenience, we’d like to offer you $30 off your next purchase with the code THANKYOU30. We hope this helps make your next experience with us a much better one. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsOct 23, 2025

Thank you for your feedback, Kathy! We’re so glad to hear you had a positive experience with our customer service. We’re sorry, however, that the sizing between the pajama sets didn’t meet your expectations. These pajamas are crafted by one of our partner suppliers, whose sizing can occasionally vary slightly from standard measurements. We truly appreciate you taking the time to share your thoughts, as it helps us continue improving. As a small gesture of appreciation, we’d like to offer you $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even more enjoyable. Warm regards, The Alpaca Collections Team

Response from Alpaca CollectionsOct 23, 2025

Thank you for your feedback, James! We’re glad to hear you liked the look of the sweater, though we’re sorry the fabric didn’t meet your expectations. Some of our lighter knits are designed for breathability and layering, but we understand this may not suit everyone’s preference. As a small gesture of appreciation for sharing your thoughts, please enjoy $20 off your next order with the code THANKYOU20. We hope this helps make your next experience with us even better. Warm regards, The Alpaca Collections Team